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Profile photo doesn't update after connecting to Facebook

AL90
Local Performer

So I'm having the same issue with my Pandora pic changing after I just changed it on my fb account and have been waiting for a solid month and it's still the same...why?

I even tried force stopping the app and reselect the fb switch...still nothing.

 

Moderator Edit: Edited title for clarity

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32 Replies

CelticDragon
Local Performer

That's odd. Hope this helps.

2021-02-25 (1).png2021-02-25 (2).png2021-02-25.png

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Phoenix2182
Local Performer

Does anyone know how to update your profile photo on here? I'm already signed into pandora and facebook. It had my profile picture from about 5 years ago on here. It never sync'd up.

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AdamPandora
Moderator
Moderator

@CelticDragon Thanks for sending that over.

This is what I see on my end:

Screen Shot 2021-03-01 at 6.38.39 AM.png

Screen Shot 2021-03-01 at 6.39.02 AM.png

Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

If there is no change, try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@Phoenix2182 I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Wadell7
Local Performer

So what you just purposely keep a profile pic blank because of Facebook?

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gay_dogs420
Local Performer

Any chance they fixed the no profile picture problem? I recently signed n2 facebook and Pandora but have had both accounts for several years already

n!L3@+0r
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AdamPandora
Moderator
Moderator

@gay_dogs420 This issue is still being looked into by our engineers.

Thanks so much for your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

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cdysthe
Underground

Hi,

My account is linked to Facebook, I just checked, but I do not have an avatar set in the community but see my picture in my pandora.com account settings. There's no avatar options in community settings either. What could the problem be?

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @cdysthe. 👋

Thanks so much for reporting this, and sorry for any inconvenience.

Let's try disconnecting and reconnecting the Facebook profile association with your Pandora account to see if this resolves your issue. In the meantime, I've removed your FB association so we can refresh the connection. Your profile photo should show up as your community avatar and photo on your Pandora profile.

To reconnect your Pandora account with Facebook from a mobile device:

  1. Open Pandora and tap the Profile tab.
  2. Press the Settings gear in the top right corner.
  3. Select Privacy. 
  4. Under Manage External Services, you can toggle the Facebook setting to On. You will be asked to authorize your connection. A confirmation message will pop up indicating that you have successfully connected your Pandora and Facebook accounts.


To reconnect your Pandora account to Facebook from a computer: 

Sign in to Pandora's website and click the icon (initial or picture) in the top right corner of the page.

  1. Select Settings.
  2. Select Account in the left hand menu.
  3. Scroll down to Social.
  4. Select Connect to the right of the Facebook option. A screen will pop up prompting you to sign into Facebook. Make sure to sign in with your Facebook account information (email address and Password), which may be different from your Pandora account.

If you'd like to edit these settings in the future, you can go directly here.

I hope this helps. Feel free to let me know how it goes. 🎧

Alyssa | Community Moderator

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cdysthe
Underground

Thanks @AlyssaPandora 

I have followed the procedures you described and my pandora.com account is connected to Facebook. I do see my Facebook profile picture on pandora.com but not in the Community.  Here I just see the outline of a person, not a profile picture.

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TannerPandora
Moderator
Moderator

@cdysthe I'm taking a closer look at this.

Can you let me know what day you reconnected your Facebook to Pandora? 

I've also enabled a trace on your account, I'd like to disconnect your connection from our end and have you reconnect while this trace is enabled. Would you mind? 

Let me know and I'll proceed. 

Tanner | Community Moderator

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cdysthe
Underground

Hey @Tanna 

I reconnected Facebook on May 17.  I would not mind if you disconnect me from Facebook. Does it matter whether I do it on Android or on my laptop? Does the web browser used matter? What if it the browser has a cookie and/or tracker blocker?

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TannerPandora
Moderator
Moderator

Thanks for following up @cdysthe!

We did have a bug where the picture wasn't updating, however we believe this had been resolved.

I don't believe it should matter if you connect via a web browser or your Android. I've gone ahead and removed the Facebook connection to your Pandora account from my end. Can you go ahead and reconnect for me. 

Tanner | Community Moderator

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