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Profile photo doesn't update after connecting to Facebook

AL90
Local Performer

So I'm having the same issue with my Pandora pic changing after I just changed it on my fb account and have been waiting for a solid month and it's still the same...why?

I even tried force stopping the app and reselect the fb switch...still nothing.

 

Moderator Edit: Edited title for clarity

Labels (1)
26 Replies

CelticDragon
Local Performer

That's odd. Hope this helps.

2021-02-25 (1).png2021-02-25 (2).png2021-02-25.png

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Phoenix2182
Local Performer

Does anyone know how to update your profile photo on here? I'm already signed into pandora and facebook. It had my profile picture from about 5 years ago on here. It never sync'd up.

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AdamPandora
Moderator
Moderator

@CelticDragon Thanks for sending that over.

This is what I see on my end:

Screen Shot 2021-03-01 at 6.38.39 AM.png

Screen Shot 2021-03-01 at 6.39.02 AM.png

Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

If there is no change, try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Phoenix2182 I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Wadell7
Local Performer

So what you just purposely keep a profile pic blank because of Facebook?

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gay_dogs420
Local Performer

Any chance they fixed the no profile picture problem? I recently signed n2 facebook and Pandora but have had both accounts for several years already

n!L3@+0r
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AdamPandora
Moderator
Moderator

@gay_dogs420 This issue is still being looked into by our engineers.

Thanks so much for your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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