So I'm having the same issue with my Pandora pic changing after I just changed it on my fb account and have been waiting for a solid month and it's still the same...why?
I even tried force stopping the app and reselect the fb switch...still nothing.
Moderator Edit: Edited title for clarity
Does anyone know how to update your profile photo on here? I'm already signed into pandora and facebook. It had my profile picture from about 5 years ago on here. It never sync'd up.
@CelticDragon Thanks for sending that over.
This is what I see on my end:
Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.
If there is no change, try rebooting your connection:
If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?
You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.
Let me know how it goes.
@Phoenix2182 I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook
Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.
Thanks for your patience in the meantime!
My account is linked to Facebook, I just checked, but I do not have an avatar set in the community but see my picture in my pandora.com account settings. There's no avatar options in community settings either. What could the problem be?
mod edit: changed title for clarity
Hi there, @cdysthe. 👋
Thanks so much for reporting this, and sorry for any inconvenience.
Let's try disconnecting and reconnecting the Facebook profile association with your Pandora account to see if this resolves your issue. In the meantime, I've removed your FB association so we can refresh the connection. Your profile photo should show up as your community avatar and photo on your Pandora profile.
To reconnect your Pandora account with Facebook from a mobile device:
To reconnect your Pandora account to Facebook from a computer:
Sign in to Pandora's website and click the icon (initial or picture) in the top right corner of the page.
If you'd like to edit these settings in the future, you can go directly here.
I hope this helps. Feel free to let me know how it goes. 🎧
I have followed the procedures you described and my pandora.com account is connected to Facebook. I do see my Facebook profile picture on pandora.com but not in the Community. Here I just see the outline of a person, not a profile picture.
@cdysthe I'm taking a closer look at this.
Can you let me know what day you reconnected your Facebook to Pandora?
I've also enabled a trace on your account, I'd like to disconnect your connection from our end and have you reconnect while this trace is enabled. Would you mind?
Let me know and I'll proceed.
I reconnected Facebook on May 17. I would not mind if you disconnect me from Facebook. Does it matter whether I do it on Android or on my laptop? Does the web browser used matter? What if it the browser has a cookie and/or tracker blocker?
Thanks for following up @cdysthe!
We did have a bug where the picture wasn't updating, however we believe this had been resolved.
I don't believe it should matter if you connect via a web browser or your Android. I've gone ahead and removed the Facebook connection to your Pandora account from my end. Can you go ahead and reconnect for me.