Soundboard: No Rewards if Cannot Complete Form on Final Survey

[worldemotion55]

I believe I have the issue noted in previous posts noted by Pandora Support:

"For future reference, when you submit the survey that puts you over the 50 point mark, you will get automatically redirected to a new URL where you have to fill out a simple form with your email address to request the reward."

However, it seems i was unable to be redirected to that form to get reward email, and appears to have lost the 50 points, now showing 0 survey points in survey emails with no reward email.

Could someone review this? For your reference this is Case #: 05367096

[AlyssaPandora]

Hey there, @worldemotion55. 👋

Thanks for posting, and sorry for any inconvenience you may have experienced.

I see that you’ve been in touch with one of our support agents via email and it looks like they requested the email address linked to your Soundboard surveys. Since we don’t share private information like emails or phone numbers publicly on the Pandora Community, please follow up directly with the agent. They should be able to assist you with the reward.

We appreciate your patience during this process. 🎧

[worldemotion55]

Sorry to say the agent sent email from no reply inbox, therefore cannot reply to the agent. What is an email address customers can send to?

Delivery has failed to these recipients or groups:

Pandora Support (pandora-support@pandora.com)

Your message wasn't delivered because the recipient's email provider rejected it.

[AdamPandora · Accepted solution]

@worldemotion55 Sorry for the trouble.

Our team has went ahead and emailed your reward to you - you should see that message in your inbox.

Hope this helps!

[worldemotion55]

Thanks! This worked!