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Still getting ads from place I moved from

Bobjlandva
Local Performer

I moved from WA to VA. While I changed my zip code on my account a month ago (account shows VA zip code) I continue to get ads from WA businesses vs VA. Any suggestions? 

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AdamPandora
Community Manager
Community Manager

@bristowest It looks like you may need to update the zip code we have on file for your account.

Generally, we target ads based on your registration information to provide more relevant advertisements. If you are receiving ads that aren't relevant to your current location, you might want to double-check the zip code registered on your Pandora account.

From a computer, you can change all your account information (including email, password and zip code) by visiting the Pandora website and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your zip code.

Be sure to save your changes when you're done, and enter your password to confirm.

Hope this helps! 😁

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AdamPandora
Community Manager
Community Manager

@Bobjlandva Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of the next ad from WA that plays? 

Thanks for working with me on this. 🤝

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bristowest
Local Performer

I'm also having the same problem (Maine to California)  I'm using a Windows Desktop HP computer (new) and I'm on your website.  My vocal ads are from Maine.... yuk   

Help?

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AdamPandora
Community Manager
Community Manager

@bristowest It looks like you may need to update the zip code we have on file for your account.

Generally, we target ads based on your registration information to provide more relevant advertisements. If you are receiving ads that aren't relevant to your current location, you might want to double-check the zip code registered on your Pandora account.

From a computer, you can change all your account information (including email, password and zip code) by visiting the Pandora website and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your zip code.

Be sure to save your changes when you're done, and enter your password to confirm.

Hope this helps! 😁

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kmull002
Local Performer

Same problem.  

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AdamPandora
Community Manager
Community Manager

@kmull002 It looks like you may need to update the zip code we have on file for your account.

Generally, we target ads based on your registration information to provide more relevant advertisements. If you are receiving ads that aren't relevant to your current location, you might want to double-check the zip code registered on your Pandora account.

From a computer, you can change all your account information (including email, password and zip code) by visiting the Pandora website and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your zip code.

Be sure to save your changes when you're done, and enter your password to confirm.

Hope this helps!

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