I have received the password reset email and am able to change my password but when I attempt to log into the app it will not accept new password. Stuck in a loop. I either need to access my account or cancel the darn thing because this has wasted more time than I’m willing to admit!!
Moderator Edit: Edited title for clarity
time I try to log on it tells me that I have the wrong ID or password. The only way I can log on is to change my password. Once this is done I am good until I close it. Then when I try to log in again it tells me wrong ID or password.
Hello @Chris_04! I don’t think making a new account would be good because you could loose all your playlists and stations. Are you sure your putting in the SAME EXACT password? If you need to, put your password on a piece of paper, and copy it exactly and turn the ‘see password’ thing on just to be sure. If not. Then I guess changing account would be good. Just write down on a paper all your stations, playlists, and songs. Once you get to your new account, you can put everything down!
I am now having this very same problem Adam, on all three eMail addresses I set up for this access.
All the facts are identical to the post from Dani10 you responded to above and I have tried password rest at least 30 times in the last three days on current versions of Firefox, Chrome and Edge.
Please have someone help.
Moderator Edit: Removed Personal Info
@augustthomas Could you tell me a bit more about what is happening?
Are you also having trouble signing into your account after resetting your password?
Thanks for working with me on this. 🤝