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Unable to log in even after resetting password

Dani10
Local Performer

I have received the password reset email and am able to change my password but when I attempt to log into the app it will not accept new password.  Stuck in a loop.  I either need to access my account or cancel the darn thing because this has wasted more time than I’m willing to admit!!

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Moderator
Moderator

@portman I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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9 Replies

AdamPandora
Moderator
Moderator

@Dani10 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Chris_04
Local Performer

time I try to log on it tells me that I have the wrong ID or password.  The only way I can log on is to change my password.  Once this is done I am good until I close it.  Then when I try to log in again it tells me wrong ID or password.

Alphagirl
Opening Act

Oof I feel sorry for you if you want advice I would make a new account

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Itsdemondeer
Diamond in the Rough

Hello @Chris_04! I don’t think making a new account would be good because you could loose all your playlists and stations. Are you sure your putting in the SAME EXACT password? If you need to, put your password on a piece of paper, and copy it exactly and turn the ‘see password’ thing on just to be sure. If not. Then I guess changing account would be good. Just write down on a paper all your stations, playlists, and songs. Once you get to your new account, you can put everything down!

-Demon Deer

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AdamPandora
Moderator
Moderator

@Chris_04 I am going to have someone from our support team reach out to you privately via email to further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Music + Podcasts

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portman
Local Performer

I am now having this very same problem Adam, on all three eMail addresses I set up for this access.

All the facts are identical to the post from Dani10 you responded to above and I have tried password rest at least 30 times in the last three days on current versions of Firefox, Chrome and Edge.

Please have someone help. 

 

Thank you,

Gordon Jacobson

Moderator Edit: Removed Personal Info

 

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AdamPandora
Moderator
Moderator

@portman I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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augustthomas
Local Performer

 am waiting

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AdamPandora
Moderator
Moderator

@augustthomas Could you tell me a bit more about what is happening?

Are you also having trouble signing into your account after resetting your password?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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