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Unable to log in even after resetting password

Dani10
Local Performer

I have received the password reset email and am able to change my password but when I attempt to log into the app it will not accept new password.  Stuck in a loop.  I either need to access my account or cancel the darn thing because this has wasted more time than I’m willing to admit!!

Moderator Edit: Edited title for clarity

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21 Replies

Deborah1
Local Performer

I have the same problem! So frustrating! I can log in fine at my house, but when I get to school it won't accept my password and when they send me the code to redo it, it still won't connect. I have loved Pandora and use it in my high school classroom all the time. I don't know why this happens at school! And I can't find a way to contact Pandora, I've tried several different ways and haven't heard back. So frustrating. If anyone has a solution to this problem, please let me know! Were you able to fix it?

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TannerPandora
Moderator
Moderator

HI @Deborah1 Thanks for posting to community. Sorry to hear you're having trouble logging into Pandora while at work.

I see that you've already reached out to our User Support team for assistance. To avoid confusion or any duplicate troubleshooting steps, please be sure to follow up with the agent through email. Thanks for your patience in the meantime.


Tanner | Community Moderator

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@PandoraSupport

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