Unable to reset password and login

[Shear]

Password reset just takes me to home page. Cannot log in
If I click to reset password it just takes me to home page. Doesn’t actually ask to change anything

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @Shear. 👋

Sorry to any trouble with resetting your password. Since this requires privacy for your account and password, I've gone ahead and created a new email case for you.

Someone from our team will reach out via email to offer further assistance with regaining access to your account. Please keep an eye out for their email message soon.

You may need to check your spam / junk folder too. 📬

[Bizarro]

using my correct password,and even after reseting password i still cant activate my pandora

[AlyssaPandora]

Hey, @Bizarro. 👋

Thanks so much for your post.

This matter has been escalated using the information you provided.

Someone from our User Support team will reach out to you via email to offer further assistance with your account and password. Please be on the look out for their message soon 📬

We appreciate your patience during this process. 🎧

[MusicFan9154]

Hello-

I am unable to log in with my previously created username and password.  I clicked the "Forgot password" link on the sign in page and I received an email to reset my password, but when I click the link in the email, it just takes me back to the sign in page.  Can you help me resolve this issue?  Thank you!

[AlyssaPandora]

Hi, @MusicFan9154. 👋

Sorry to hear that you're having trouble. Since this involves your password, someone will reach out to you directly via email to offer further assistance. If you don't see the message soon, please be sure to check your spam / junk folder to make sure it didn't end up there.

Hope this helps! 🎧

[cespinoza201]

I can’t remember my password, and when I go to reset it, I click on the RESET PASSWORD button in the email, but it just brings me right back to the log in page.  Infuriating! Can anyone help?

[AdamPandora]

@cespinoza201 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Raymond123]

reset wont reply on my phone

is working on my laptop, The phone is the problem

[AdamPandora]

@Raymond123 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[cbc234]

I can’t login in to my received  to pandora it keeps asking me for my email and never asks for my password 

And I am not sure what the password is at the moment. 

With the password I don’t say that I’m not sure if I know what it is know .

mod edit: merged comments

[cbc234]

And I am not sure what the password is at the moment. 

With the password I don’t say that I’m not sure if I know what it is know .

[cbc234]

With the password I don’t say that I’m not sure if I know what it is know .

[AlyssaPandora]

Hi there, @cbc234. 👋

Sorry to hear that you're having trouble. I understand how frustrating this can be. I've gone ahead and created a new email case for you with a member of our support team. 

Someone from our team will contact you via email to help with resetting your password.Please keep an eye out for their email message soon. You may need to check your spam / junk folder too. 📬