Unauthorized Users!

[g8fulmike]

How do I manage devices that are connected, and boot those that we no longer want authenticated.  Someone is adding stations to my account. How do I remove users?

[AdamPandora]

@g8fulmike At this time, listeners cannot view or remove devices logged into their accounts manually.

I recommend upvoting this feature request with a ❤️if you want to see this offered on Pandora: Someone else listening - Show what other device is being used

In the meantime, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

[mvdrilling]

@AdamPandoracan you please do the same for my account? I have an issue with an unauthorized user as well. 

[AdamPandora]

No problem, @mvdrilling.

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

[candilove]

Can you please do the same to my account (remove all devices).  Someone has added several stations & is thumbs upping all sorts of songs I do not like.  Thank you!  Candi

[AdamPandora]

@candilove I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[angie_olmo]

Hello,

Please remove all devices from my account as well.

[AdamPandora]

@angie_olmo I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

[Fairlane]

Could you please do the same for me? I have an unauthorized user. Thanks!

[AdamPandora]

@Fairlane I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

[Fairlane]

Thanks! I already changed my password.

[AdamPandora]

@Fairlane Always happy to help! 

[Jennibee79]

I want to remove unauthorized users, I'm the only one who should have access 

[Jennibee79]

I want to stop people from accessing my account without having to delete my account. Adam help me remove them. 

[AdamPandora]

@Jennibee79 If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.

To reset your password & remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
• You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

To only remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Scroll down to the bottom of the page and click on Log out of all other devices.
• Enter your password and press Log Out.
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!

[AdamPandora · Accepted solution]

Pandora update (11/22/22):

If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.

To reset your password & remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
• You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

To only remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Scroll down to the bottom of the page and click on Log out of all other devices.
• Enter your password and press Log Out.
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!

[TheAbyssXD]

I don't even have the option available to me. Could you please help me remove devices from my account?

[AdamPandora]

@TheAbyssXD I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, you will also need to change your password in order to fully secure your account.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!