cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding Artists & Bands Not Working

MadmanOnWheels
Opening Act

I just tried this a couple of days ago, and it wouldn't work, even though I tried adding with and without hitting the edit button first. I got this message instead. What's going on with that? It needs to be fixed. I'm pretty sure that I've already posted about this happening. Why has this not been fixed?

 

1000003299.png

Labels (2)
0 Kudos
4 Replies

MariaPandora
Moderator
Moderator

Hi @MadmanOnWheels , thanks for posting about this!

I'm sorry about the trouble adding variety to your stations.

I’ve enabled a trace on your account to help us further review and investigate. When you have a moment, please try the troubleshooting steps below. This will help have a fresh connection so we can see exactly what's happening on your account.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

Let us know if you need help signing back in.

 


Maria | Community Moderator
New to the Community? Introduce yourself here
0 Kudos

MadmanOnWheels
Opening Act

I did that, and it still doesn't work. Have y'all got anyone to work on this, when I brought it up for the second time, which is when I made this post? The first time that I brought it up was last year. This is ridiculous. How do I get it to actually work?

 

1000003779.png

0 Kudos

AdamPandora
Community Manager
Community Manager

@MadmanOnWheels Sorry for the continued trouble.

We may need to escalate this to our curation team, however we'll need specific examples before they can help look into it further.

Can you please let me know the name of the artist/song you are unable to add as variety to your Instrumental Fusion station?

Thank you for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)
0 Kudos

MadmanOnWheels
Opening Act

So, to answer my first question, y'all haven't. This isn't a problem, with one or two artists or bands on one particular station. I was trying to add more than one artist and band onto this station, but I can't remember all of them. And I was trying to add other artists and, or bands onto one other station, or more. And I definitely don't remember the details for those. Telling you that I tried to add Bernth to this  station won't help solve everything. I believe I also tried to add Mike Dawes, Ola Englund, and Charles Berthoud. It's a bigger issue than that.

1000003780.png

Also, just to reply to this was a pain, because the community website has started not adding my replies, even though it shows me as logged in. I go to my profile letter (not even a picture), to verify that I am logged in, and it immediately opens Pandora instead. I had to mess with it for a while, to figure out that I had to go to the settings, then go to "Community", just to bring me back here, but fully logged in, so that my reply would actually go through. I had the same problem, when I added the previous reply.

0 Kudos