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All songs skip as soon I start running

Local Performer

Possibly a defect in the new update? My app starts skipping songs when I am on my runs and can't hold a song. Started about a week ago. Already cleared cache. 

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Community Manager
Community Manager

Hey, @Atown1123. 👋

Sorry to hear that you're encountering this issue. Sounds like you're run through all of the troubleshooting steps listed here already.

Mind sharing more info?

  • Are there any error messages? If so, what exactly does it say?
  • Are you in offline mode when this happens? 
  • Also, are you connected to any devices (watch, headphones, etc)?

Let me know. 📲

Alyssa | Community Manager
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