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Android 13: Pandora app fails to install

Claudestephane
Local Performer
 
I'm not sure why I can no longer install Pandora on my Pixel 6 Pro phone. It seems to me that either the latest app update or the OS 13 UPDATE fouled installation. The problem began when I tried to play Pandora on my Roku TV. At that time the phone app worked well but regardless of what I did, the code on the Roku Pandora channel> enter valid code. Every maneuver I tried failed to solve the problem. So I uninstalled the phone app & the Pandora channel, then reinstall. Well the Pandora channel added, BUT trying for 2  hours to install android app stuck on "installation pending".
So now I no longer have any Pandora access. If this cannot be fixed, I will have no choice but to cancel my paid subscription. 
Looking forward to your solution.
Claude 
 
 
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4 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Claudestephane. 👋

Thanks so much for reporting this, and sorry for any trouble.

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model: Pixel 6 Pro
  • Carrier:
  • Android version: Android 13
  • Build number (Settings > About Phone):
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Would you mind posting a screenshot of the error you see?

++

Also, please try the following steps:

  1. Go to the Settings on your Android device.
  2. Next select Apps.
  3. Tap on Google Play Store and then Storage & cache.
  4. Clear cache.
  5. Return to Google Play and search for Pandora once more.
  6. Try downloading or updating again. 

Let me know if this helps. 🎧

 

Alyssa | Community Manager
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AlyssaPandora
Community Manager
Community Manager

Hi, @Claudestephane. 👋

Did those steps help?

Let me know as I'd like to share this with our engineering team if you're still having trouble.

Thanks for your help with this. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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Claudestephane
Local Performer

It didn't help & I think I'll simply switch to Amazon music.

Claude

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @Claudestephane 

I completely understand your frustration, and I appreciate you taking the time to get back to us with that information.

I’ve passed this along to the appropriate parties for further investigation. We’ll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

Gerald | Community Moderator
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