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Android 13: "Unable to Retrieve Music" Error

Local Performer

I just updated to Android 13 on my Pixel 4a 5G and pandora no longer plays, skipping tracks and then is "unable to retrieve music from"  I am a pandora premium user, and not unwilling to unsubscribe if this issue persists, which from the looks of this thread, doesn't seem like its been solved.

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Community Manager
Community Manager

Hi there, @jjcandland. 👋

Sorry to hear that you're encountering this error message. I moved your post over to a separate thread as you mentioned being on Android 13. 

Have you tried clearing the app data when you notice this error message? You can find those steps here: Android Troubleshooting

In the meantime, I've created an internal ticket with our engineering team so that they can investigate further.

Let me know how it goes. 🎧


Alyssa | Community Manager
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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I just moved from an old android 8.1 phone to a newer one with Android 13 and now Pandora is buggy, freezes, stops, doesn't connect.  I did all the steps under Android Troubleshooting.  I've had Pandora Plus for many years. 


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Hi @don2737 

Thanks for trying out the Android Troubleshooting steps to see if that would help, but sorry to hear that you're still having playback issues.

I've enabled a trace on your account so that we can take a closer look. In addition, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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