Android: App Closes Unexpectedly

[salem1195]

I have been a Pandora user for a year or so and a few months ago I upgraded to premium. For the last two months whenever I'm playing music in the app and say I decide to search for something in Chrome, turn my lights on and off in Geeni, etc., the Pandora app abruptly closes. I'm not sure why all of a sudden I can't use any other app on my phone (TCL 5004S) without Pandora shutting down. 

[AlyssaPandora]

Hi there, @salem1195. 👋

Sorry to hear that the app closes during your listening sessions. I would recommend trying out the following steps. 

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

++

If the issue persists, would you mind providing more details about your device? I can report this on your behalf. It's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?
• Do you notice any error messages? If so, what exactly does it say?

I hope this helps. Let me know. 🎧