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Android: App Obscured by Notification Bar on Pixel 5

balokdecoy
Underground

The notification bar at the top of the screen on Android obscures the Pandora app. Any way you can fix this? See photo.

Screenshot_20220422-182712.png

Labels (1)
6 Replies

AdamPandora
Moderator
Moderator

 

@balokdecoy To clarify, are you only experiencing this issue with Pandora?

Or does that bar at the top appear when using all apps on your phone?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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balokdecoy
Underground

Only experiencing this with the Pandora app. Other apps seem to adjust for it. 

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AlyssaPandora
Moderator
Moderator

Hi there, @balokdecoy. 👋

Thanks for including that screenshot. Could you try clearing the app data to see if this helps?

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.


Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

++

If the issue persists, I can share this with our engineering team. It's helpful to know:

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model: Pixel 5
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

I hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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zeb
Opening Act

I am seeing the same issue on Android 12 with Pixel 4a.

I tried the storage clearing step provided. This did not help.

Odd is that the login page does not have this issue, just every page after logging in. I'm providing screenshots. You can see it gets a bit annoying on search and when trying to go "back" using arrow.

Screenshot_20220507-160035.png

Screenshot_20220507-160101.png

Screenshot_20220507-160125.png

 

balokdecoy
Underground

Sorry for the delayed reply. Clearing the app data did not resolve the issue.

Model: Pixel 5

Carrier: T-Mobile

Android version: 12

Pandora version: 2203.1

Are you connected to Wi-Fi or cellular data when this is happening?: The issue occurs regardless of connection method

 

 

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AlyssaPandora
Moderator
Moderator

Thanks so much for providing those details and for reporting this, @balokdecoy @zeb.

I've shared this on an internal ticket with our engineering team for you. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport