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Android: Login Screen Spins After Entering Info

Bville1
Local Performer

After I insert my username (email) and password and click login, the next page keeps spinning. Is there a solution for this? I'm using a Samsung Note 20 5G. Thanks.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Bville1. 👋

Are there any error messages when this happens? If so, what exactly does it say?

In the meantime, let's try running through these steps: Android Troubleshooting

++

If you still have trouble, could you share more about your device? It's helpful to know:

  • Model: Samsung Note 20 5G
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know if clearing the app data helps with this issue. I look forward to hearing back! 🎧

Alyssa | Community Moderator
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