Android: Music plays then stops

[Tylorbeuerman]

Idk why but every time I listen to music it will play one song then shuts off I have to constantly restart Pandora I cant even get through the day without restarting Pandora a million times. 

[AdamPandora]

@Tylorbeuerman Sorry for the trouble you are experiencing with music stopping after one song.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps here: Help with playback issues on Android

If you continue to run into issues, please reply back with the following information:

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model:
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thank you for working with me on this.

[ICEMAN99TURBO]

Doing this very same thing on my S8 (used as a remote on wifi) plays 3 song then stops. Hit the button to ignite the screen and it starts again. Been through all the trouble shoots and nothing.

[MariaPandora]

Hi @ICEMAN99TURBO , thanks for posting.

I moved your post from the previous thread to this one as the other was for issues while listening on your computer, while this one is more focused on issues on Android devices.

Can you tell us more about this?

• Is this only happening when the screen is off? Or does it also happen when you open a different app and leave Pandora on the background?
• Do you only have issues listening on the S8 phone? Or do you have other devices you are having trouble with?

Also, can you please share with us the following info about your phone?

• Android version (Settings > About Phone > Android version) 
• UI version (Settings > About Phone > Software information) 
• Pandora version (Settings > Applications > Manage Applications > Find Pandora)

Let us know!