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Android: Music plays then stops

Tylorbeuerman
Local Performer

Idk why but every time I listen to music it will play one song then shuts off I have to constantly restart Pandora I cant even get through the day without restarting Pandora a million times. 

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AdamPandora
Community Manager
Community Manager

@Tylorbeuerman Sorry for the trouble you are experiencing with music stopping after one song.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps here: Help with playback issues on Android

If you continue to run into issues, please reply back with the following information:

When this issue occurs: 

  • Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
  • Are you listening to a station, album, playlist, or podcast? 
  • Are you connected to Wi-Fi or cellular data?
    •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?


Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

  • Model:
  • Android version (Settings > About Phone > Android version):
  • One UI version: (Settings > About Phone > Software information):
  • Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thank you for working with me on this.


Adam | Community Moderator
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