Android: Pandora starts playing on it's own

[MichaelER]

Pandora on my Android phone will start playing on its own. Pandora starts playing while my phone sits on my desk or when I open my car door. I have to "Close All Apps" to prevent this from occurring. I see notifications on my phone saying that Pandora is launching, why?. I see posts on this matter from years ago and on previous versions. Pandora seems to be going nuts lately. This app is becoming a nuisance. Is there any documentation to tell me how to configure settings so that Pandora behaves consistently?

[AdamPandora]

@MichaelER I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

To clarify, when this happens does music play with sound?

If music does not play, can you let us know the following info:

1. Is the player notification for Pandora appearing but the app is not actually open in the background where it can be closed?
2. Is the player notification for Pandora appearing and the app is opened in the background?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[MichaelER]

Pandora will start playing music randomly with sound. This will start while the phone is sitting on my desk, in my pocket, and in the car. Anytime that I pull down the screen to see background apps that are running, pandora is there. The only way the app closes is if I "Close all".

I have this suspicion that the app could be playing music without sound. There are times I will turn off the radio in the car while a song is playing and when I turn the radio back on, another song will play, and it appears that other songs have played since.

Why doesn't the app close completely and not run in the background if I close the app? I understand that it would pause when I am in and out of the car. But I do not use my phone to listen to Pandora when I am at home. Do I have to sign out of the app to get it to close completely?

[AdamPandora]

Thanks for following up, @MichaelER.

I'd like to report your issue to our engineering team.

Does this happened after being connected in the Android Auto or a Bluetooth enabled device?

Also, can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[MichaelER]

Android version: 11
Pandora version: 2411.1.3
Android tuner: 24111301

This behavior has stopped recently, although I have not changed any settings.

[AdamPandora]

@MichaelER Glad to hear things are working again on your end.

If ti continues to be an issue down the line, please let us know.

[BruceF]

Pandora music starts on its own without my opening it. Can someone help me to put a stop to this problem?

mod edit: adjusted titled for clarity

[AdamPandora]

@BruceF Nice to see you around the community.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

To clarify, when this happens does music play with sound?

If music does not play, can you let us know the following info:

1. Is the player notification for Pandora appearing but the app is not actually open in the background where it can be closed?
2. Is the player notification for Pandora appearing and the app is opened in the background?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[MichaelER]

This was happening to me, as well, a couple of weeks ago on my Android phone. (See my posts.) This behavior stopped without me changing any settings. But Pandora continues to run in the background even though I close the app, sometimes I get a notification that "Pandora is starting", and I believe that Pandora continues to play songs after I shut off the radio in my car because when I return it has advanced several songs.

[BruceF]

Hi,

Mine starts on its own not while in my car. I don't get any notificationscre Pandora running in background or other. Mine usually starts after I'm inccalculator, email or other app.cIt starts on its own with the music playing.

Thanks
Bruce

mod edit: merged comments

[AdamPandora]

@MichaelER When Pandora is still running in the background, is it playing with sound?

Also, when you stream Pandora in your vehicle, are you connected via bluetooth?

Let me know.

[AdamPandora]

@BruceF Can you please also confirm if Pandora is playing with sound when it starts on its own?

If music does not play with sound, can you let us know the following info:

1. Is the player notification for Pandora appearing but the app is not actually open in the background where it can be closed?
2. Is the player notification for Pandora appearing and the app is opened in the background?

The more details you're able to provide, the better equipped I'll be to help.

Thanks again.

[BruceF]

Hi,

Mine starts on its own not while in my car. I don't get any notifications
re Pandora running in background or other. Mine usually starts after I'm in
calculator, email or other app.

It starts on its own with the music playing

Thanks
Bruce

Moderator Edit: Merged comments

[MichaelER]

Pandora would start randomly playing music on my phone sitting on my desk, in my pocket, and when I would open my car door. In my car it is on Bluetooth, at home it is on Wi-Fi.

[AdamPandora]

@BruceF Can you please confirm if you connect to any bluetooth devices when you stream Pandora from your phone? (ex: speakers, headphones, etc)

Let me know.

[AdamPandora]

Thanks for following up, @MichaelER.

It sounds like you are reporting two separate issues

1. Pandora playing on its own with sound
   • Can you please confirm if this is now resolved? I know you mentioned it hasn't occurred since initially reporting
2. Pandora continues to run in the background even when the app is closed
   • Can you please send me a screenshot of the "Pandora is starting" notification you mentioned seeing when this happens?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks again for working with me on this.

[BruceF]

I do connect to bluetooth in my car but it starts on its own mostly when not connected to bluetooth or any other

[AdamPandora]

@BruceF Thanks for following up.

If you haven't already done so, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

In the meantime, I'd also like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[Sidekick85]

Okay I have a major concern and this is been a big issue for a while. Interfering with my everyday life Pandora decides to turn on at any time whenever it feels like for no reason at all. I have done every option available that was suggested for me to regain control and to shut the options down for Pandora restarting automatically. However none of these options work. This is an example of what is said online it's supposed to help.

Pandora may keep opening on its own due to issues like background app refresh, car connection triggers, or app glitches. To fix this, disable automatic startup in the Pandora app's advanced settings, manage background app settings in your phone's main settings, and check for any automatic connections to your car via Bluetooth or Android Auto. 

Well this ends up not being the truth at all I have tried multiple times to first of all find the disconnect and then now there are no options so my phone just keeps playing Pandora consistently and it's waking me up and it's keeping me from working. Do I need to uninstall this app cuz I will in a heartbeat thank you for your time. Also if you're looking for my email the old one I do not currently use. Can I not update my email address I've had this Pandora account for over a decade I've been in a faithful customer is there no way I can change my email address please and thank you somebody help xx@ is the address I have been using

Moderator Edit: Removed Personal Info

[AdamPandora]

@Sidekick85 Nice to see you around the community.

Since you also need help updating your account with your current email address, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!