Android: Playback doesn't stop after disconnecting from Bluetooth

[Silverbemr]

I have updated my Samsung s23 to the latest software, I think it's one ui6 and since then Pandora has had all kinds of issues. It won't autoplay after a song is done even though autoplay is on, it also keeps playing music when you disconnect a speaker from it. The only way for you to get it to stop playing is by going into the app info and doing a force stop. You can't even get it to stop playing by going to the task changer View and swiping the app closed. It shows that it is paused in the notification drop-down but it is still playing. I have uninstalled it and reinstalled it a few times.

mod edit: changed title for clarity

[AlyssaPandora]

Hi, @Adjohnston @SBMSR. 👋

Sorry for the continued trouble you've experienced with playback continuing after disconnecting from Bluetooth. We understand how frustrating this can be. 

Screenshot requests:

The moderation team isn't asking for screenshots for this specific issue. However for some issues, this may be requested so that we can better help troubleshoot. For this issue, it's helpful to know your device information so we can report this accurately to our engineers. Something to note, even if you don't include your device info, your feedback / issue is still reported.

Reporting this issue:

In the meantime, this issue is known to our tech team. All reports from this thread have been shared with them on an internal ticket (including yours). Thank you for your feedback and for your patience while this issue is being navigated. 🎧

[AlyssaPandora]

Hey there, @Athomas3171. 👋

Sorry to hear that you're having trouble with playback after exiting your vehicle. Unfortunately, I have seen this issue pop up recently with other users in the community. In the meantime, I moved your post over to this existing thread: Android: Playback doesn't stop after disconnecting from Bluetooth

All reports of this issue from this thread have been shared with our tech team (including yours). Thank you for your patience during this time. 🎧

[Patmurvis]

I have had the same issues when using a connected Bluetooth device. Galaxy s21, android version 14. The problem does not occur for me if I minimize the Pandora app before locking my phone, but if I lock the screen with the Pandora app open, I will lose the ability for my Bluetooth devices to control the app until the song is finished.

[SBMSR]

I have a different problem.  When I turn the ignition off, and open the door, the app stops playing through my car speakers and begins playing through my phone.  I don't touch the phone, and this happens. 

I don't know if i can control it after the song ends.   I don't have the patience to wait for that, I just force stop it, and so far, it works fine that way.

[Patmurvis]

Yes this happens to me too. Doesn't matter if it's a speaker, or a car, or
ear buds. Any bluetooth device. It will lose control until the song ends.
Unless I minimize the Pandora app before locking my phone.

[bt949]

It's been over half a year and they still haven't resolved the issue?

[SBMSR]

I've had to force stop the app a few times in the past month or so.

[Patmurvis]

Yes. I've had the issue since November I beleive. I'm also a Pandora+
subscriber.

[Ahybsol]

I am having this same exact problem when disconnect from my Toyota Highlander Bluetooth. It'll start blasting music a min later or so. I have a Samsung s24 Ultra. All apps and software fully updated. 

[rayrees55]

Samsung S21, latest software, latest Android, carrier Verizon. None of these variables matter at all. Today while using Android Auto, the controls froze and playback continued AFTER I shut off the car. Come on customer support, why are you ignoring this continuous issue for numerous months? I pay for the service, and if this issues continues without resolution, I will cancel my subscription and switch to Spotify. Is that what the Pandora team wants? BTW, I had to power off my phone to stop the music playing AGAIN. I have tried numerous ways of shutting down the app to no avail.

[ngkevin]

Samsung S23, AT&T - I echo the previous poster's comments and if this is not patched soon I will also be switching to Spotify after being a paying Pandora subscriber for a number of years. This is ridiculous that you guys still have not fixed this issue after it has been identified for as long as it has. 

[LoveHanekawa]

I just switched to spotify but it **ahem** unfortunately Pandora issues is annoying wish they would fix these issues so I can switch back 

[bt949]

8 months later they still don't care 😂

[JustaDude71]

It's 08/16/2024, and apparently this IS STILL NOT FIXED! Sad really...

I found a work around though, simply pause the music on Pandora before disconnecting the BT device... works every time for me. Galaxy S21 5G, on Android 14 One UI6.1.

Hope this helps 🙏 

[frag_68]

Not sure if anyone else can confirm, but this issue seems to be resolved now.  Tested with both of my vehicles almost daily after I noticed it seemed fixed about two weeks ago.