Pandora randomly stops playing on Android
Has this problem ever been resolved? It seems lots of folks have had this same problem but I couldn't find a definitive reason why or a solution. I have a Pixel 4A 5G and just started a paid subscription a few days ago. I can listen for about thirty minutes or so, and then for no apparent reason, it stops. The only way to get it started again is to exit the app and then try again. This glitch needs to be fixed...please!
mod edit: changed title for clarity
As stated in my original post, I've done all the suggested steps. Please advise with something else I can try.
Model: Galaxy S21
Android version (Settings > About Phone): 13
Pandora version: 2306.1
If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening? Both
Have you identified any other patterns or notable information? See original post
Moderator Edit: Merged posts
Sorry to hear that didn't help, @datgurlbrizy9. Thanks for providing you device information.
Unfortunately, we've exhausted all our known solutions at this time. I've gone ahead and passed this along to our engineering team for further investigation.
Thanks for your patience in the meantime.
Hello again Tanner,
Whatever you guys did behind the scenes worked temporarily. I had to restart my phone since then and it stopped working again. If your team can do anything else it would be greatly appreciated. Thank you.
Hi @Chuck5665! Welcome to community.
I moved your message over to an existing thread: Android: Playback stops when screen Locked or App Backgrounded
It sounds like playback is stopping when Pandora is in the background. This can be caused by the battery optimization settings found within your Android.
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded.
Please try the following steps to see if they will help.
Due to the numerous models of Android devices, we are unable to provide step by step instructions for every device. Please look up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app if the above does not apply.
Hi, @Christweety. 👋
Thanks for posting about your experience.
I moved your post over to this existing thread to keep everything organized: Android: Playback stops when screen Locked or App Backgrounded
Please check out the accepted solution for this thread. Let us know if you continue to have trouble. 🎧
Hello all. It turns out my VPN was causing pandora to stop auto-playing between songs. I've turned off my "app tracking protection" for pandora and I haven't had the issue since. I use duckduckgo. I hope this helps!
Thanks for the follow up, @datgurlbrizy9! Glad you were able to resolve this and get back to listening. 🙌
For listeners that may be using a VPN, unfortunately, this is not supported while streaming Pandora. We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. If you continue to have trouble, we recommend contacting the support team of your VPN for further assistance.
If you are not using a VPN and playback continues to pause then we recommend trying the steps from the accepted solution to ensure that any battery optimization settings have been disabled.
I am having the similar problem with my Samsung is 21 Ulta when I try to play it through my phone or through Android auto it just stops out of nowhere usually after playing one song and then when I try to hit the play button it does nothing there is no error information nothing to go by I cleaned out the cash in Pandora and an Android auto hoping that that would help and it did nothing
Hey, @robertgarcia_ab. 👋
Thanks for posting about this. I've seen mentions of a similar experience in this thread: Android: Playback stops when screen Locked or App Backgrounded
If you haven't already, I would recommend checking out the accepted solution to help adjust your background optimization / sleeping app settings.
Feel free to let me know if you continue to have trouble with this. 🎧
Hi, @Sweettea2. 👋
Sorry for any trouble this has caused. I moved your post over to this existing thread: Android: Playback stops when screen Locked or App Backgrounded
Based on your message, it sounds like you've run through these steps: Android Troubleshooting
Please check out the accepted solution to help adjust your app settings.
Let me know how it goes. 🎧
Same issue here. Disabling "app protection" for the Pandora (and Calm application) in the DuckDuckGo VPN App Tracking Protection - did the trick. no more audio disconnects when the screen is off/locked.