Is anybody else recently having songs cut-off about 10 seconds before they end? This seems to be a recent issue, last few days or so, but it is consistently happening every few songs or so.
Hey there, @MetalGuitarGuy. 👋
Sorry about that! Let's try running through the basic / advanced troubleshooting steps to see if they resolve the issue you're experiencing.
Feel free to let me know if you still have trouble. Thanks for your help with this!
cutting out half-way through the song. happening more and more.
@graybeard1 I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above as this may resolve the issue.
Let me know how it goes.
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This is happening in my android phone app. It does not happen when I stream from my computer. I have tried the trouble shooting recommended here and it has not worked. Please help.
Hey there, @mightyeric. 👋
Sorry to hear that you're also experiencing this issue. Thanks for trying out those troubleshooting steps.
I'd like to report your issue. Mind providing the following info?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know, and I can share this with engineering.
I'm having the same issue. On my android phone, Amazon Firesticks, and my pc. I have a playlist, and whether it's in shuffle or regular play, many songs terminate early and the next one starts. VERY annoying. My previous experience music app never did this.
Hi there, @Jerrdale. 👋
Sorry to hear that you're having trouble across multiple devices with your songs ending early.
Do any error messages pop up when this happens?
For your Android device:
I would recommend trying out these steps to see if it helps: Android Troubleshooting
Should the issue persist, I can report this to our engineering team on your behalf. It's helpful to know:
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
For your Amazon Firestick + PC:
It sounds like this could happen when you're at home on the same network.
Have you tried rebooting your connection to see if this resolves the issue?
For your Amazon Firestick, I would recommend these steps.
Let me know how it goes. 🎧
I've discovered that this happens only during shuffle play. If I play my playlist in sequence, no cut off. However, I prefer to shuffle my songs.
Is there a fix for this? Never had this problem with Spotify.
Thanks for the follow up, @Jerrdale.
Did you get a chance to run through the troubleshooting steps from my message here?
If you're still having trouble, I can report the requested information over to our engineering team where they can investigate further.
Let me know. 🎧