Android: Songs missing on new albums soon after release

[abisai_aguilar7]

Hi, I don't know if anyone else has encountered this issue but everytime someone drops a new album, almost half of the songs are always missing and I have to go to the search and find every song individually and play it. Please fix this it's really annoying.

[AdamPandora]

@abisai_aguilar7 I'm happy to look into this.

Can you please provide me with an example of an album you are seeing with missing tracks?

Thanks for working with me on this. 🤝

[abisai_aguilar7]

Well yesterday, I was trying to listen to the new Ozuna album and a lot of the songs were missing. And it happens to me with every single album that's just been released and they always don't show up until the next day. 

[AdamPandora]

@abisai_aguilar7 I checked our catalog and do see that we have that album available here: ENOC (Explicit)

All 20 tracks appear to be available when I checked on my end.

Are you still not seeing the full album?

If so, can you please send me a screenshot of what you are seeing?

Thanks again for working with me on this. 

[abisai_aguilar7]

It only happens the night of the album release tho... by the next day they always show up so they're all there now, but i have a screenshot of when it happened with folklore (taylor swift) if that helps. idk if u can see but the 3rd song was missing and a lot of the other ones were too. And the only way I can ever find them is go look for each song in the search bar 😕

 

[AdamPandora]

@abisai_aguilar7 This is very helpful - thank you for sending that over.

I am going to reach out to someone on our curation team and pass your feedback along to them so they can further investigate.

We appreciate you reporting this to us on the Community! 

[AdamPandora]

@abisai_aguilar7 I wanted to provide you with an update - our engineers are currently working on a fix for this.

In the meantime, a workaround to getting the full album to show on the night of the release is to sign out of the app, and then sign back in.

I will make sure to provide you with another update when a permanent fix is officially released.

Thanks for your patience! 

[Comfortable007]

This still seems to be an issue! Trip at Knight for example, on the explicit version is missing 2 songs, the count for the album just goes from 6,8,10, missing songs 7 and 9. Weird thing is is that they’re on the clean version and this is honestly a bit confusing  

[AlyssaPandora]

Hi there, @Comfortable007. 👋

I'm having some trouble locating the album you're referring to.

Could you provide the artist / album title as well as a screenshot of what you're seeing?

Thanks for your help. 🎧

[Comfortable007]

Trip at Knight - Trippie Redd, dropped August 20th, missing songs Matt Hardy 999 and Supernatural from the explicit album, for reference they’re on the clean version

[AlyssaPandora]

Hey, @Comfortable007. 👋

Thanks so much for posting that screenshot. 

I'm taking a look from the Pandora Desktop App, and I'm able to view those two tracks you mentioned:

Could you try signing in and out of the app on your device to see if this helps?

Let me know if you're still unable to view those two tracks on the explicit version of the album. 🎧

[JPD]

Destroyer's new album Labrynthitis is only showing one song on the Android app. The whole album shows up on the desktop version. Has it not been loaded properly?

[AdamPandora]

@JPD Can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Aderl]

Why are only about 6 songs off the new Wet Leg album showing?

Moderator Edit: Edited title for clarity

[AdamPandora]

@Aderl Who is the artist associated with that album (Wet Leg)?

Can you please send me a screenshot of what you're seeing?

Let me know.

[Aderl]

Wet Leg is the band. It’s their self titled debut

Sent from my iPhone

[AdamPandora]

@Aderl I'm showing the full album is available here:

Can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Aderl]

It seems to be there now. On Thursday it was only showing about 6 songs. I even logged out and back in. Really weird. All good now.

Thanks for responding and looking into this!

Sent from my iPhone

[AdamPandora]

Always happy to help, @Aderl.

Enjoy the music! 🎶

[rookiyb]

Tender's album Flux is suppose to have 11 songs, Pandora online has the correct number of songs, but the app shows 1-5 and 8. I've tried closing the app, uninstalling/reinstalling.... 

Very strange. Any ideas?