Android: Stops When Screen Locked or App Backgrounded

[akdaniel]

For the past few weeks anytime I use Pandora after a few seconds of a song play it will cut off as if I have press pause and when I go back to the app it opens up as if I'm logging on for the first time. 

This happens wither Im on wifi or on mobile data. My phone is an LG Stylo 6 and the version of Pandora I have is version 2007.1 

I have restarted my phone cleared the catches and data on the app. I even have uninstalled Pandora and I still have this problem. I even made sure that it it wasn't my battery saver cutting off the app. I did not run into this problem until I upgrade to Pandora premium.

Moderator Edit: Edited title for clarity

[TannerPandora]

Hi @akdaniel! Thanks for posting. 

When the music stops, is Pandora open and in the foreground of your phone, or does it stop when the app is backgrounded or the screen is locked?

In the meantime, I've enabled a trace on your account for us to get a better understanding of what may be happening. 

I'd like you to clear the app data again. I know you said you've already cleared the cache/ data but would you mind doing this again while the trace is enabled?

To do that:

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Thanks for the help. Let me know if you run into any issues.

[akdaniel]

So I have it happen when they app is in the background as well as when the screen is locked.

Ok I'll clear the data 

[TannerPandora]

Thanks for letting me know @akdaniel. 

I'd like to report your issue to our engineering team. Can you send over a some info about your device?

• Model:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

[akdaniel]

Model:LM Q730TM

Android version: 10

Build # QKQ1.200216.002

Pandora version 2007.2

[AdamPandora]

@akdaniel Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime! 🤝

[Eddieo66]

I've recently have gotten a new phone on my old phone I could leave the Pandora site without login out and visit other sites the phone I have now is not letting me do it they are both androids pretty much I forgot what I did to get it to do that

[AdamPandora]

@Eddieo66 I moved your post to this thread since you are running into a similar issue.

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this, can you send over a some info about your device?

• Model:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for working with me on this. 🤝

[Jalle1714]

I have same problem, same phone, same software. 

[AlyssaPandora]

Hey there, @Jalle1714. 👋

Sorry to hear that you're also running into this issue.

I've enabled a trace on your Pandora account to better understand what's happening, and in case we need to share your details with our engineering team.

Did you get a chance to run through the troubleshooting steps too?

Let me know if it helps. 🎧

[Sambottomley1]

I'm having this same issue. Same device. I don't know what version of Pandora I'm using. Has this been resolved? 

[AlyssaPandora]

Hi there, @Sambottomley1. 👋

Sorry to hear that you're having trouble with this.

Were you able to try running through the standard Android troubleshooting steps? If not, I would recommend trying them here.

I'd like to share your report with our engineering team. Can you send over a bit more info about your device?

• Model: LG Stylo 6
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
• Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

[Mb122]

It will only play 45sec to 1 mins of a song amd just stop playing. Then whem i reopen pandora its like.ive never opened it. Starts up like i just clicked it.

[AlyssaPandora]

Pandora Update: 3/8/23

When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the Pandora app is in the background.

Please try the following steps to see if they help:

• Open your device Settings
• Tap Apps
• Scroll down to find Pandora
• Select Battery
• On the Battery page tap Unrestricted.

---

Hey there, @Mb122. 👋

Sorry for any trouble you've experienced.

I've enabled a trace on your Pandora account in case we need to share this information with our engineering team.

• If you're using a Samsung Galaxy device, let's check your sleeping apps. You can find out how to adjust this setting in this post.
• If you continue to have trouble, I would recommend trying the standard Android troubleshooting steps here.

Let me know if this helps. 🎧

[ChaChanna76]

How come Pandora can't draw over other apps? Didn't it use to? How come they changed it

[AlyssaPandora]

Hey there, @ChaChanna76. 👋

Thanks so much for posting on the Pandora Community!

Unfortunately, I don't quite understand your message about drawing over other apps. Could you clarify a bit more about what is happening? 

Are you attempting to listen to Pandora while using another app? 

Let me know. 🎧

[Brycewiss]

Tanner, I have the same problem. I’ve had it for years and just thought it was my computer but it happens on all devices

[AdamPandora]

@Brycewiss It sounds like the issue may be related to the network you're using to connect to Pandora if this is happening across devices.

Try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes! 

[workenjen]

I Am Very Frustrated!!!

I love Pandora and am Very Loyal..... however..... why won't my Pandora keep playing for longer than 2-3 minutes after I turn off my screen!?? Is there a setting I am missing ??

Moderator Edit: Format

[AdamPandora]

@workenjen I moved your post over to this existing thread: Playback stops when screen locked or app backgrounded

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this, can you send over a some info about your device?

• Model:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for working with me on this. 🤝