Hi there, @HamDiesel. 👋
Thanks so much for posting about this.
Saving songs for offline listening or to your collection is a feature of Premium.
Could you tell me a bit more about what is happening?
Are you referring to your Thumbs Up for your Hottest Hits Radio station?
Let me know. 🎧
@AlyssaPandora Yes I am referring to the thumbs up option, I apologize. When a song comes on that I have thumbs up it use to be highlighted now it is not so I need to redue it. This has been going on for a couple of weeks. Same with the thumbs down. Normally a song I thumbs down to doesn't come back up but that is happening now as well. I did try Adams trouble shoot steps when I first read this and it didn't seem to help. Thank you!
Thanks for clarifying, @HamDiesel.
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know. 🎧
Model: Galaxy A50
Carrier: Xfinity Mobile
Build number: RP1A:200720.012:A505USQSBDUD1
Android Security Patch Level: April 1st, 2021
Pandora version: 2103.1 (Android Turner 21031004
It happens on both wifi and on my data.
@HamDiesel Thanks so much for providing those details. You also mentioned that you're on Pandora app version 2103.1. We have a newer version 2104.1 that should be available to you now.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
In the meantime, I've shared this information with our engineering team.
Appreciate your patience while they look into this. 🎧
I think I accidently hit 3 instead of 4 when I said the version because I just looked back at it just now and it shows version 2104.1. I also did uninstall and reinstalled the app when this was first happening and it still did not fix the issue. I was at the gym again today and used the app and songs I heard yesterday that I thumbs up isn't thumbs up today. I appreciate the help.
No worries, @HamDiesel. I appreciate all the helpful information.
One last thing, could you confirm the exact name of the station(s)?
Based on your messages, it sounds like this is Today's Hits Radio while using your "Hottest Hits" curated mode. I just want to be sure of the station(s) you're noticing this with so I can report it accurately to engineering.
Thanks again for sticking with me on this. 🎧