Android: Trouble with App Connecting in Car

[Midorichan68]

Ever since I updated my phone to android 12 the app does not work properly. It does not connect to my car, when I finally press the play button in the app it stops when my phone locks, it also just stops randomly after a minute or 2 while my phone is still on. It has never acted like this… I have no idea what is going on… And I am a paying subscriber.

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @Midorichan68. 👋

Sorry to hear that you're having trouble.

Looks like you're already in touch with a member of our User Support team and have an open email case. Someone will get back to you soon in order to offer more personalized assistance with your issue. Please keep an eye out for their email message soon. 📬