Android: "Cannot Retrieve Music" Error

[TImani]

I tried listening to the stations I've had for so long and none of them are working the only thing I can listen to are podcasts. It works fine for my laptop but I can't carry my laptop around listening to music. Why is my app not working? I did everything the trouble shoot suggested... I'm very unhappy and I just paid for a plus membership.

[Bee3e]

Are there any solutions? I tried troubleshooting steps with no success.

[AlyssaPandora]

Sorry to hear those steps didn't help, @Bee3e. 

I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with reporting this. 🎧

[Davddl1]

My Pandora within the last month has completely stopped working. The app loads, but trying to play any music, online or offline, fails. It continually skips the songs, about 10 or so, then returns an error message that it is unable to retrieve from pandora.com. This happens on WiFi and cellular connections. Need help.

[AdamPandora]

@Davddl1 I moved your post over to this existing thread: Android: "Cannot Retrieve Music" Error

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues, please send us a screenshot of the error message you're seeing.

Thanks for working with me on this. 🤝

[Davddl1]

Tried all the Andoid fixes suggested, still didn't change the problem. It's like it's pushing skip all by itself for about 10 songs until I get the above error.

Carrier: Verizon

Phone: Samsung Galaxy S22+ (SM-S906U)

Android version: 12

Pandora Version: 2203.1

Issue happens on WiFi and celluar.

[AdamPandora]

Thanks for following up with that information, @Davddl1.

I've escalated your report over to our engineering team so they can further investigate.

We appreciate your patience in the meantime!

[Kimmars]

Same issue Wi-Fi or cellular iPhone newest download 

[Davddl1]

I shut down and restarted my phone a couple times, and now it seems to be working again. Not sure what the software glitch was, but for now, it seems to  be back to normal.

[AlyssaPandora]

Thanks for the update, @Davddl1. Sounds like you're back to listening without any issues. Feel free to let us know if you run into anything else. Happy listening! 👍

++

Hey, @Kimmars. 👋

Thanks for posting about your experience. Sorry to hear that you're encountering this error message too. 

Have you tried running through these steps yet? If not, I would recommend trying these out: Android Troubleshooting

If the issue continues, can you send over a bit more info about your device? It's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧