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Android: "Playlist is No Longer Available" Error

Playlisterror
Local Performer

For any of my playlists when using the Android app on my phone I receive the error "sorry, this playlist is no longer available.". I have to click ok and then I can play a song but whenever I go to the next song or choose a different playlist, it comes up again.  I've tried uninstalling the app and reloading as well as clearing the cache.  Oddly enough, I've also moved to a new phone Pixel 5 and I still get the same error.  Super annoying.  No problems on desktop app or my wife's iPhone.

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19 Replies

RayzorKisses462
Local Performer

Same.. I don't have my thumbed up station anymore either.. it's the thumbprint, but it's not the same thing that I remembered. 

Same.. super annoying. I also don't have my thumbed up station anymore. Or everytime I hit the thumbs up, it says that playlist is no longer available.. I have the thumbprint station, but it's not the same thing that I remember..

Keisha Young
Keisha Young
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AdamPandora
Moderator
Moderator

@Playlisterror @Playlisterror I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If the error message continues to appear, please send me a screenshot of what you're seeing.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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clgilland
Underground

not sure if my last reply went through, sorry about that, I'm having identically the same problem however. when I tap the thumbs up icon on any song from the now playing area, I'm told the playlist no longer exists. this is a Samsung Galaxy s22 ultra with Android 12. I am subscribed to Pandora premium, so there is no reason in God's living Earth why this should be happening. ridiculously irritating!  

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AdamPandora
Moderator
Moderator

@clgilland Can you please do me a favor and send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Pincheguey
Local Performer

Screenshot_20220729-110334.png

Seems a common problem. I went through trouble shooting steps with persistence of issue. Last night Pandora not working at all so I uninstalled and reinstalled the app. I have a pixel 6 phone.

 

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AdamPandora
Moderator
Moderator

@Pincheguey I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If that error message pops up again after completing those steps, please make note of the date and time it appears, and we'll be happy to further investigate.

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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SilencerDude
Local Performer

I have followed all the steps on the Troubleshooting for Android Devices page, and I'm still constantly getting the "Sorry, This Playlist Is No Longer Available" Message

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AlyssaPandora
Moderator
Moderator

Hey there, @SilencerDude. 👋

Could you share which songs / playlists this issue is happening with?

Feel free to provide a screenshot so that I can report this. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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clgilland
Underground
Honestly, I was paying for the premium highest plan offered by Pandora,
but I canceled, as quite candidly speaking, I vehemently refuse to
continue supporting a music service which quite obviously doesn't give a
rat's behind to fix the problem. Why I say they don't care, you ask?
Well, think about it logically, people. This doesn't take rocket science
to understand my logic of thinking. It's been now, what... over 3 years,
possibly even more since this problem first cropped up? We've all
written Pandora, given links to playlists, done all the typical
trouble-shooting steps they want you to do like reboot the phone, put
the phone in your oatmeal and feed it to your pet dinosaur, just
kidding, but seriously... I mean come on! All we ever anymore these days
get from Pandora support is your very generic generalized oh I'm sorry
this isn't working, send us this playlist, oh, I'm sorry, we'll look
into it, blah blah blah. Yeah, you'll look into it... Sure you all will!
Three years out, and it's still broken both on iOS and on Android, and
come to think of it, even on Fire OS? I don't mean to be disrespectful
or a troll here, really I don't, but seriously, look at the history of
things in this forum thread. It's evident that people have been having
this issue for not just a little time here, but significantly for quite
some time. I could see it if it had only been half a year, even upwards
of a full year I could accept. Sometimes pinpointing down the cause can
be like finding a needle in a haystack. Trust me, as a software
developer myself, I totally get it; really, I do! But if you can't fix a
problem in a 3 year period on the other hand, then something's wrong...
dead wrong! At that point, if I kept getting complaints from my
customers, I'd be looking at this point at restructuring my development
team. Now yeah, that's costs money, I get it, and that's another forum
discussion entirely, so I won't go down that rabbit hole here, don't
worry, but it just seems very apparent that if Pandora truly really
cared as much as they say they do, and again, I mean no offense by this,
bluntly speaking if I may, they would be hugely more committed to
solving this **ahem** issue once and for all to the best of their ability
rather than just asking people to do the same dad gummed things over and
over again and again expecting it to produce and harvest different
results. That's just not a realistic way of thinking, especially not
this far out in time.


So, until I can hear that Pandora not only fixed the issue, but is for
once going to start listening like they did in the early 200's when they
actually were doing well, I flat out refuse to use them for free
service, and I certainly even more so refuse to give them a single penny
for work they're not making any efforts towards fixing. Just my two
cents worth. You can either take it or leave it but please don't badger
me about being a troll, as that's absolutely not at all my intentions!
I'm simply just stating my feelings, and if that's wrong, then I frankly
don't know what to tell ya.

SilencerDude
Local Performer

It pops up basically any time I interact with any song, I was able to get the pop up 3 times just by thumps upping these songs.

1.jpg2.jpg3.jpg

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AlyssaPandora
Moderator
Moderator

Thank you for the screenshots, @SilencerDude - passing this over to our engineering team for further review. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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clgilland
Underground
Yeah, same here. Any time I thumbs up a song, it gives that message.
Initially, I thought maybe it was a Talkback accessibility or Voiceover
accessibility issue somehow either interfering, as I've been totally
blind since birth, and I rely on both accessibility features on my
mobile devices to interact effectively with them, but no. When I came up
to this community and saw that not to be the case that others are also
having the problem, I then knew better.

Singitsolo13
Local Performer

I have the same issue it **ahem** I canceled prem.

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AdamPandora
Moderator
Moderator

@Singitsolo13 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If that error message pops up again after completing those steps, please grab a screenshot of it and send it in a reply to this message.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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SilencerDude
Local Performer

I used to be a big fan of Pandora. I thought I'd give it another try now, as I haven't been real happy with YouTube Music.

 

I let my trial expire and do not plan on renewing it.

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sashby
Local Performer

Sorry for posting to an old thread, but I think I've found something relevant to this.

Pandora seems to automatically create playlists for songs that were "thumbed up" in that station. When you give a thumbs up, that song is listed in both "My Thumbs Up" AND the thumbs up list for that station.

For example I have a "Rock and Roll Radio" station. If I thumb up on that station, it gets added to "My Thumbs Up" AND "Rock and Roll Radio Thumbs Up."

Here's the problem: playlists seem to constantly disappear and reappear in the playlist section. For a while even my "My Thumbs Up" station disappeared, now it's back.

To test this, I played a station on my Android phone that DOES have a matching thumbs up playlist. Any song I thumbed up added to both of the playlists, with no errors. When I tried on a station that didn't have a matching thumbs up playlist, I got an error.

So the answer here seems to be that the error is correct. And if that's the case it is staggering that this problem has continued this long without resolution.

As far as the playlists disappearing, I've tried reinstalling, clearing data and cache, etc. Which playlists get restored each time seems somewhat random. Last time I had 2 re-appear after a reinstall (out of 12), then 2 more reappeared right before my eyes in Pandora while I was checking. It's now been another hour since reinstall, and still only 4 are listed.  Online my account shows 12.

 

 

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sashby
Local Performer

I should note that the error does happen at other times, however the specific case I've explained appears repeatable. Also I've tried recreating one of the missing playlists using the exact name that Pandora did, and when I tried to save that playlist I got the error and it wasn't created. Then I tried again and added a song while creating it, and the playlist did get created. However when I thumb up on a song on that station, my playlist does not get updated. I'm guessing there's some other internal identifier that Pandora uses to identify the playlist.

Also, I wonder if the Google app backup could be affecting this? It's just a shot in the dark, and wouldn't explain how it could happen in iOS (if it is happening there).

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sashby
Local Performer

I went on the Pandora site and played one of the thumbs up playlists that was missing on the phone. Then I went back to the Pandora Android app and thumbed up on a song. It gave me the error again but when I checked playlists, that playlist had been recreated. The error has stopped on that station.

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GeraldPandora
Moderator
Moderator

Hi @sashby 👋

Thanks for sharing your experience with a very detailed explanation!

My Thumbs-Up Playlist

My Thumbs Up is a playlist that collects your Thumbed-Up tracks from each of your stations. When you sign up for Pandora Premium, we begin it by adding your 1,000 most recent Thumbs (if you have that many). Moving forward, every time you Thumb Up a song on one of your stations or eligible playlists, it will be automatically added to My Thumbs Up.

In most cases, we will automatically create a separate playlist for those thumbed-up tracks for that specific station and in your case, the Rock and Roll Radio Thumbs Up playlist.

Disappearing Playlist and Error Message

Sorry to hear that some of your playlists are disappearing and reappearing. I do see that you have 12 playlists on your My Collections page (see screenshot below).

Screen Shot 2022-12-15 at 10.51.30 AM.png

If you are missing any of these playlists on your phone, would mind taking a screenshot of the playlists that are available on your My Collections?

In addition, when you encounter that error message again, can you send me a screenshot of that message and provide the name of the playlist that is being added?

Thanks for helping us with this! Looking forward to your response! 🤝

 

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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