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Android: "Playlist is No Longer Available" Error

Hru112
Underground

It's June 2023 and STILL no solution to this *issue*. I've reached out to tech support and they were no help. This is the reason why I cancelled my premium. I gave up on Pandora years ago. I rather pay premium for YouTube Music and Spotify.

Labels (2)
19 Replies

Aeimen
Underground

That message is displayed with EVERY song.  

AlyssaPandora
Community Manager
Community Manager

Hi there, @Aeimen @Hru112. 👋

Thanks for reporting your experience.

In the meantime, I'd like to pass your feedback along to the appropriate party. 

Can you send over your device details? It's helpful to know:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

We appreciate your assistance with this. 🤝

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)

Ainz
Local Performer

Is there any fix for this? It's literally impossible to personalize a station with the algorithm because everytime I thumb a song up, it errors put and doesn't save it. I've grown tired of Spotifys algorithm of them just playing things off my like songs when I try to play new things. So I came back to the original internet radio (to me) and it's literally so broken that it's impossible to use the app the way it's designed. I've already cleared my data and cache, no change. 

 

Galaxy fold4

Tmobile

5G signal

App version 2310.1

AlyssaPandora
Community Manager
Community Manager

Hi there, @Ainz. 👋

Sorry to hear that you're encountering this error message. I moved your post over to this existing thread to keep everything organized: Android: "Playlist is No Longer Available" Error

It sounds like you've run through the standard steps here: Android Troubleshooting

My only other recommendation would be to try restarting your device as well as signing out / signing in the Pandora app to see if that helps. 

In the meantime, I've gone ahead and shared your feedback + experience with the appropriate party. Thank you for taking the time to provide your device details. We appreciate your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)
0 Kudos

Pope66682
Local Performer

Seems like they are right on top of it... 😴

Rob_fall
Underground

Its all android phones. On any kind of data. No app update in google play.

Version 2310.1 (android tuner 23101040)

Issue for months now.

Moderator Edit: Format

AlyssaPandora
Community Manager
Community Manager

Thanks for providing those details, @Rob_fall. I've shared your feedback and device details on your behalf. We appreciate your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)

Hru112
Underground

February 2024 and this error still remains unresolved 😒 fix your android issues Pandora please!

SilencerDude
Underground

I've really been wanting to come back to Pandora so I figured I'd check and see if this issue is still around. Must say I'm disappointed to see that after more than a year no progress has been made.

Ardent_Fae
Underground

5/6/24 I'm still receiving the "Sorry, playlist no longer available" error message every single time a new track plays on Pandora regardless of whether I'm currently playing a station, playlist, or tracks and albums from my collection. It only happens when the app is open in the foreground. I do not receive the error when the app is running in the background. It also throws an "unexpected error 99001" message into my notification bar.

I've attached screenshots.

Phone model: Samsung Galaxy Note 10+

Android version: 12

Pandora version: 2405.1

Android security patch level: August 1, 2023

Screenshot_20240503-022619_Pandora.jpgScreenshot_20240504_011305.jpg

 

 

5/29/24

Still receiving this error message and have not received any further updates from Pandora Support or Pandora Community Mods. 

Can we get an update on this bug? It's been ongoing for a year! This is ridiculous! 

Hru112
Underground

1000023078.jpg

1000023073.jpg

1000023071.jpgdo something Pandora!

  

Clevesterlewis
Local Performer

Restarting or Uninstalling app fully doesn't work. I'm canceling this soon

AlyssaPandora
Community Manager
Community Manager

Hi, @Ardent_Fae @Hru112 @Clevesterlewis . 👋

Thank you for sharing your experience and device details. Sorry for the continued trouble with this as I understand how this can be frustrating during your listening sessions. 

@Clevesterlewis  If you haven't already, I would start here: Android Troubleshooting

You could also try restarting your device as well as signing out / signing in the Pandora app to see if that helps. 

In the meantime, I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. 🎧

 

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.17.24)
0 Kudos

Ardent_Fae
Underground

@AlyssaPandora I've already done all the troubleshooting. Nothing fixes it. Pandora needs to fix this issue. And I've already told support about it multiple times over the past couple months. Restarting does not work. Uninstalling does not work. Signing out and back in does not work. Clearing data or cache does not fix the issue. This needs to be fixed by Pandora support and can only be fixed by Pandora support.

Pope66682
Local Performer
Same. Posting here was a last resort. I can't speak for everyone, but most
people know how to troubleshoot apps and do everything they can before
asking the developer for help.

Rob_fall
Underground

Seeing as how those instructions were post atleast once. It just something to say

"it's your side not ours. So go away cause it's only a few devices having this issue."

It won't be fixed till it effects iOS.

Clevesterlewis
Local Performer
Apparently you nor Pandora associate read our comments post or care about
our issues. If so you wouldn't have replied with what I mentioned that
does not work. You and Pandora has failed again to address or correct the
issue un a progressive way.

Clevester Lewis

Rob_fall
Underground

Can you give thumbs down or negative hearts in this forum.

AlyssaPandora you gave that same post 11-23-2023 of which is about 6 post above the one you just posted.

We don't want petting. We want it fixed. We pay for this service. We pay for a service to work properly.

Ardent_Fae
Underground

@Rob_fall I actually believe Alyssa duplicate posting like that is a violation of the Community Guidelines under the "crossposting" section as well. Crossposting is defined as "repetitive or duplicative content across forum spaces or within the same thread within a short timeframe." Seems pretty cut and dry that's a violation of the community guidelines. 😂