cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android: "Playlist is No Longer Available" Error

Playlisterror
Local Performer

For any of my playlists when using the Android app on my phone I receive the error "sorry, this playlist is no longer available.". I have to click ok and then I can play a song but whenever I go to the next song or choose a different playlist, it comes up again.  I've tried uninstalling the app and reloading as well as clearing the cache.  Oddly enough, I've also moved to a new phone Pixel 5 and I still get the same error.  Super annoying.  No problems on desktop app or my wife's iPhone.

Labels (3)
0 Kudos
15 Replies

RayzorKisses462
Local Performer

Same.. I don't have my thumbed up station anymore either.. it's the thumbprint, but it's not the same thing that I remembered. 

Same.. super annoying. I also don't have my thumbed up station anymore. Or everytime I hit the thumbs up, it says that playlist is no longer available.. I have the thumbprint station, but it's not the same thing that I remember..

Keisha Young
Keisha Young
0 Kudos

AdamPandora
Moderator
Moderator

@Playlisterror @Playlisterror I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If the error message continues to appear, please send me a screenshot of what you're seeing.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

clgilland
Underground

not sure if my last reply went through, sorry about that, I'm having identically the same problem however. when I tap the thumbs up icon on any song from the now playing area, I'm told the playlist no longer exists. this is a Samsung Galaxy s22 ultra with Android 12. I am subscribed to Pandora premium, so there is no reason in God's living Earth why this should be happening. ridiculously irritating!  

0 Kudos

AdamPandora
Moderator
Moderator

@clgilland Can you please do me a favor and send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Pincheguey
Local Performer

Screenshot_20220729-110334.png

Seems a common problem. I went through trouble shooting steps with persistence of issue. Last night Pandora not working at all so I uninstalled and reinstalled the app. I have a pixel 6 phone.

 

0 Kudos

AdamPandora
Moderator
Moderator

@Pincheguey I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If that error message pops up again after completing those steps, please make note of the date and time it appears, and we'll be happy to further investigate.

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

SilencerDude
Local Performer

I have followed all the steps on the Troubleshooting for Android Devices page, and I'm still constantly getting the "Sorry, This Playlist Is No Longer Available" Message

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @SilencerDude. 👋

Could you share which songs / playlists this issue is happening with?

Feel free to provide a screenshot so that I can report this. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

clgilland
Underground
Honestly, I was paying for the premium highest plan offered by Pandora,
but I canceled, as quite candidly speaking, I vehemently refuse to
continue supporting a music service which quite obviously doesn't give a
rat's behind to fix the problem. Why I say they don't care, you ask?
Well, think about it logically, people. This doesn't take rocket science
to understand my logic of thinking. It's been now, what... over 3 years,
possibly even more since this problem first cropped up? We've all
written Pandora, given links to playlists, done all the typical
trouble-shooting steps they want you to do like reboot the phone, put
the phone in your oatmeal and feed it to your pet dinosaur, just
kidding, but seriously... I mean come on! All we ever anymore these days
get from Pandora support is your very generic generalized oh I'm sorry
this isn't working, send us this playlist, oh, I'm sorry, we'll look
into it, blah blah blah. Yeah, you'll look into it... Sure you all will!
Three years out, and it's still broken both on iOS and on Android, and
come to think of it, even on Fire OS? I don't mean to be disrespectful
or a troll here, really I don't, but seriously, look at the history of
things in this forum thread. It's evident that people have been having
this issue for not just a little time here, but significantly for quite
some time. I could see it if it had only been half a year, even upwards
of a full year I could accept. Sometimes pinpointing down the cause can
be like finding a needle in a haystack. Trust me, as a software
developer myself, I totally get it; really, I do! But if you can't fix a
problem in a 3 year period on the other hand, then something's wrong...
dead wrong! At that point, if I kept getting complaints from my
customers, I'd be looking at this point at restructuring my development
team. Now yeah, that's costs money, I get it, and that's another forum
discussion entirely, so I won't go down that rabbit hole here, don't
worry, but it just seems very apparent that if Pandora truly really
cared as much as they say they do, and again, I mean no offense by this,
bluntly speaking if I may, they would be hugely more committed to
solving this **ahem** issue once and for all to the best of their ability
rather than just asking people to do the same dad gummed things over and
over again and again expecting it to produce and harvest different
results. That's just not a realistic way of thinking, especially not
this far out in time.


So, until I can hear that Pandora not only fixed the issue, but is for
once going to start listening like they did in the early 200's when they
actually were doing well, I flat out refuse to use them for free
service, and I certainly even more so refuse to give them a single penny
for work they're not making any efforts towards fixing. Just my two
cents worth. You can either take it or leave it but please don't badger
me about being a troll, as that's absolutely not at all my intentions!
I'm simply just stating my feelings, and if that's wrong, then I frankly
don't know what to tell ya.

SilencerDude
Local Performer

It pops up basically any time I interact with any song, I was able to get the pop up 3 times just by thumps upping these songs.

1.jpg2.jpg3.jpg

0 Kudos

AlyssaPandora
Moderator
Moderator

Thank you for the screenshots, @SilencerDude - passing this over to our engineering team for further review. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

clgilland
Underground
Yeah, same here. Any time I thumbs up a song, it gives that message.
Initially, I thought maybe it was a Talkback accessibility or Voiceover
accessibility issue somehow either interfering, as I've been totally
blind since birth, and I rely on both accessibility features on my
mobile devices to interact effectively with them, but no. When I came up
to this community and saw that not to be the case that others are also
having the problem, I then knew better.

Singitsolo13
Local Performer

I have the same issue it **ahem** I canceled prem.

0 Kudos

AdamPandora
Moderator
Moderator

@Singitsolo13 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If that error message pops up again after completing those steps, please grab a screenshot of it and send it in a reply to this message.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

SilencerDude
Local Performer

I used to be a big fan of Pandora. I thought I'd give it another try now, as I haven't been real happy with YouTube Music.

 

I let my trial expire and do not plan on renewing it.

0 Kudos