Had to get a new phone because of 5G rollout, now Pandora no longer works on my phone. It just skips from track to track, never playing any, until the following message appears:
Sorry, I can't retrieve music from Pandora.com
I have scoured Community, tried ALL suggestions made to users with similar issues, cleared cache, cleared storage, uninstalled & reinstalled, made sure to allow background running...
Nothing worked. I have used Pandora for over 10 years & have had a paid Premium subscription for about the last 3 & have never had an issue I couldn't resolve.
Will be forced to cancel if this issue can't be resolved very soon.
mod edit: changed title for clarity
Hey, @buzzardtooth. 👋
Thanks for reporting this, and sorry to hear those steps didn't help. I can send this info over to our engineering team so they can take a look.
Could you send over more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know, and I can share these details on your behalf. 🎧
@buzzardtooth Thank you for sending over those details.
The last thing I would recommend is turning your phone off / back on again.
In the meantime, I've passed your feedback along to our engineering team for further review. 🎧
I have a Samsung Galaxy s10+ running Android 11 on the AT&T network. I have Pandora version 2112.1 (Android Tuner 21121009).
When I am connected to wifi, both at home and at my office, when I open Pandora, any station, it just runs through a loop where it says Buffering and then skips to the next song. After doing this approximately 9 or 10 times it pops up a message saying "Sorry. I'm unable to retrieve music from Pandora.com". The only way to resolve this is to switch to cellular data.
I have seen this question posted multiple times, but have not seen a solution. I have already attempted all of the troubleshooting steps on the Android section.
Hi there, @Seaphish. 👋
Thanks for sharing your experience. Sorry to hear that you're also receiving this error message. I've moved your post over to this existing thread to keep the community space organized: Android: "Cannot Retrieve Music" Error
I appreciate you taking the time to report this. I've added this information to the internal ticket we have open with our engineering team. Thanks for your patience during this process. 🎧