Android: "Unable to retrieve music from Pandora.com"

[dpherod]

Samsung S23 Ultra.  I've tried clearing data & cache, restarting, uninstalling/reinstalling the app...and nothing but a message at the bottom of every song whether in a Collection or via a Station that says 'buffering'.  This happens regardless if I'm connected to Wifi or via cellular.  I enabled battery to Unrestricted.

Any ideas?

mod edit: changed title for clarity

[AlyssaPandora]

Hi, @dpherod. 👋

Sorry to hear that you're encountering this error message during your listening sessions. I understand how frustrating this can be combined with buffering issues.

Based on your message, sounds like you've run through these steps already: Android Troubleshooting

I can share your feedback and experience with our tech team. Would you mind sharing these additional device details?

• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks so much for reporting this. 🎧

[dpherod]

Hello Alyssa -

Carrier - Verizon

Android version - Android 13

Pandora version 2308.1.1 (Android Tuner 23081103)

Thank you!  I look forward to hearing from you 🙂

[dpherod · Accepted solution]

Update: I figured out the problem.  My workplace Wifi blocks Pandora.  It works if I use cell service only.  Sorry for reporting this as an issue on your end.

[TannerPandora]

Thank you for the update @dpherod!

Glad to hear you were able to figure this out. Happy Wednesday and thanks for listening! 🎧

[Dienamoe]

I have the same error but only with podcasts. I went through all the steps and still nothing works. Also wifi was off.

[AdamPandora]

@Dienamoe Sorry for any trouble.

Can you please send me:

• a screenshot of the error message you are receiving
• the name(s) of the podcasts you are experiencing this issue with

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thank you for working with me on this.