So I read that this seems to happen about ever 6 months or so on this thread. Well now it's happening to me. Doing everything from turning off wifi and back on again to even Uninstalling the app and putting it back on doesn't fix it more than when I close the app and reopen. I pay for the service and if it can not be resolved I can go to other services. I have only stuck with Pandora because it will take hrs to build my Playlist back up again. Please any suggestions?
I have been having the waiting for connection messages for over a week on my Galaxy s10 while trying to use the app. Pandora works on my Sonos Move through my phone on my home wifi. I have uninstalled and reinstalled the app, logged back in and sometimes it will work once and then same error again.
My Galaxy Tab S7 was not having the issue on version 2201.1. It upgraded to 2203.1 last night and now it's having the same issue. Clearing data and cache will get it working once. I have to Clear data and cache each time I want to use Pandora.
@RodChristen Would you sending over more information about your device to share with our engineering team?
Also it looks like your last message arrived blank - if you were attempting to attach a screenshot, you won't be able to do so. You'll need to open this Community thread in a browser and attach the image when adding your message in the Reply box:
Thanks for working with me on this. 🤝
I keep getting a wait for connection error on my android app. I end up having to clear my data/cache and log back in multiple times a day. Is there not a permanent fix for this? All I've seen just suggest this temporary work around
@Dmsmith6 I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
Would you sending over more information about your device to share with our engineering team?
Thanks for working with me on this. 🤝
Hey, @slinkmon. 👋
Thanks for those details. I have shared this on the internal ticket. 👍
We appreciate your patience during this process.
Hi there, @Alchron. 👋
Sorry for the continued trouble. We're aware of this issue and can collect your device details to share with our engineering team.
Let me know and I can add your details to the internal ticket we have open. Additionally, any updates we receive from our engineering team will be posted on this thread. 🎧
Thanks. You have to understand our frustration. After all, the only job of your app is to deliver streaming music, and its failing at the most basic level. I'm a Pandora Premium customer for almost 20 years and I'm just about to drop the service. Big FAIL! on your side.
I'm having the same issue with all of my Android devices (S21 Ultra, S22+, Galaxy TAB-A, Amazon Fire HD). I did a wire capture from my Cisco access point when I start Pandora and I see absolutely no packets coming from the tablet when Pandora starts. This probably means that the SW is not talking correctly to the network stack on Android.
Pandora Update (05/23/22): Hi everyone 👋
We believe this issue has now been resolve. If you haven't already, please try updating to the newest Pandora app release version 2204.1 when it becomes available to you.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
If your issue persists after updating the app, please try clearing the app data once more. We have received confirmation that this helps resolve the error message after updating.
Here are the steps to clear the app data: Android Troubleshooting
I hope this helps. Thanks for reporting and for your patience while this was being worked on. 🎧