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Android: "Waiting for Connection" Error

Doubleincognito
Local Performer

So I read that this seems to happen about ever 6 months or so on this thread. Well now it's happening to me. Doing everything from turning off wifi and back on again to even Uninstalling the app and putting it back on doesn't fix it more than when I close the app and reopen. I pay for the service and if it can not be resolved I can go to other services. I have only stuck with Pandora because it will take hrs to build my Playlist back up again. Please any suggestions?

 

Labels (2)
39 Replies

RodChristen
Underground

Clearing the app cache seemed to fix my Samsung S22.

mod edit: removed personal info

Dmsmith6
Local Performer

I have been having the waiting for connection messages for over a week on my Galaxy s10 while trying to use the app. Pandora works on my Sonos Move through my phone on my home wifi. I have uninstalled and reinstalled the app, logged back in and sometimes it will work once and then same error again. 

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bmylander
Underground

My Galaxy Tab S7 was not having the issue on version 2201.1. It upgraded to 2203.1 last night and now it's having the same issue. Clearing data and cache will get it working once. I have to Clear data and cache each time I want to use Pandora.

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RodChristen
Underground

No the error message has come back to my S22.  I sure hope Pandora fixes their problem soon or I'll have to cancel my subscription too.

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Tayk47
Underground

It's been over 2 weeks for me they still haven't fixed the problem 

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RodChristen
Underground
Sent from my Galaxy
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AdamPandora
Moderator
Moderator

@RodChristen Would you sending over more information about your device to share with our engineering team?

  • Model: Samsung Galaxy S22
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

Also it looks like your last message arrived blank - if you were attempting to attach a screenshot, you won't be able to do so. You'll need to open this Community thread in a browser and attach the image when adding your message in the Reply box:

Screen Shot 2022-05-15 at 4.29.31 AM.png

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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RodChristen
Underground
Model Name Galaxy S22
Model # SM-S901U
Hardware version: Rev 1.0

Android Security Patch Level
April 1, 2022

Tried to open Pandora and got the "Waiting for Connection. Try again?
(Cancel/Retry)

Pandora version: 2203.1

And I get the same error message when I am connected to my home wifi or
work wifi or if I use over the air wifi.

The previous blank message must have just been a mistake, I wasn't trying
to send anything.

Feel free to contact my email for more information, if you need it.

--
*TNX,*
Rod Christen
Rod.Christen@gmail.com
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FunkyKong
Local Performer

Clearing the app cache fixed my Lenovo tablet

slinkmon
Local Performer

I keep getting a wait for connection error on my android app. I end up having to clear my data/cache and log back in multiple times a day. Is there not a permanent fix for this? All I've seen just suggest this temporary work around

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AdamPandora
Moderator
Moderator

@Dmsmith6 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@RodChristen I've added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@slinkmon I moved your post over to this existing thread: Android: "Waiting for Connection" Error

Would you sending over more information about your device to share with our engineering team?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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RodChristen
Underground

Pandora is still not working so let me (and a whole bunch of other Android
users) know when you find the solution.

--
*TNX,*
Rod Christen

mod edit: removed personal email address

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slinkmon
Local Performer

1. S21

2. Verizon 

3. 12

4. Sp1a.210812.016.g991usqs5cvcb

5. April 1 2022

6. 2203.1 (android-tuner 2203001)

7. Happens on both wifi and cellular 

 

Alchron
On the Rise

Hello,

I am having the same issue as well, cleared out the cache and the app is still waiting for a connection on both wifi and mobile, any help would be appreciated.

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AlyssaPandora
Moderator
Moderator

Hey, @slinkmon. 👋

Thanks for those details. I have shared this on the internal ticket. 👍

We appreciate your patience during this process. 

++

Hi there, @Alchron. 👋

Sorry for the continued trouble. We're aware of this issue and can collect your device details to share with our engineering team. 

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know and I can add your details to the internal ticket we have open. Additionally, any updates we receive from our engineering team will be posted on this thread. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Iguana-PR
Underground

Thanks.  You have to understand our frustration.  After all, the only job of your app is to deliver streaming music, and its failing at the most basic level.  I'm a Pandora Premium customer for almost 20 years and I'm just about to drop the service.  Big FAIL! on your side.

I'm having the same issue with all of my Android devices (S21 Ultra, S22+, Galaxy TAB-A, Amazon Fire HD).  I did a wire capture from my Cisco access point when I start Pandora and I see absolutely no packets coming from the tablet when Pandora starts.  This probably means that the SW is not talking correctly to the network stack on Android. 

mod edit: merged comments
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bmylander
Underground

The new Pandora version 2204.1 fixed the issue with both my Samsung Galaxy S21+ 5G and Samsung Galaxy Tab S7.

AlyssaPandora
Moderator
Moderator

Pandora Update (05/23/22): Hi everyone 👋

We believe this issue has now been resolve. If you haven't already, please try updating to the newest Pandora app release version 2204.1 when it becomes available to you. 

Here's how to update the Pandora app on your Android device: 

  1. Tap your profile avatar in the top right corner.
  2. Select Manage apps & device.
  3. Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.

++

If your issue persists after updating the app, please try clearing the app data once more. We have received confirmation that this helps resolve the error message after updating.

Here are the steps to clear the app data: Android Troubleshooting

I hope this helps. Thanks for reporting and for your patience while this was being worked on. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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