App Won't Load

[byrdian6]

Won't load on my Android

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hi, @byrdian6. 👋

I moved your post over to a separate thread in the Android space. 

Are you receiving any error messages? If so, what does it say?

Also, have you tried running through our standard troubleshooting steps yet?

If not, I would recommend trying those out first.

Let me know how it goes! 🎶

[jpmoves]

Not installing, not working. Pandora app on phone not working, too long to respond. Around 1am. 4,23,2020

[AlyssaPandora · Accepted solution]

Hey there, @jpmoves. 👋

I moved your post over to this thread to keep the community space organized.

Are you still having trouble? Were you able to reinstall the Pandora app?

Installing the App:

To install Pandora on your Android device, follow this link to the Google Play store from the device.

Once the Pandora page opens in the Google Play Store, select Install.

++

Troubleshooting the App:

Feel free to try out these steps to see if it helps with what you're encountering.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

I look forward to hearing back!

[Spiritualroots]

I Uninstalled & re installed the app, cleared all cache & data and it still won't work on my Android. This has been 12 hrs now. 

[AlyssaPandora]

Hi there, @Spiritualroots. 👋

Sorry to hear that you're having trouble with this. 

Are you noticing any error messages? If so, what exactly does it say?

Could you share a bit more about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧