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Downloaded songs get skipped

Jose2758
Local Performer

I have several playlists with downloaded songs but they all get skipped and pandora plays a song after all of them get skipped with songs that are not even on playlists

 

Moderator edit: edited title for clarity

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Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Jose2758 Nice to see you around the community.

Is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.

If the icon is not highlighted, try downloading the content again and keep the app in the foreground while your offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, please try downloading a single track for offline listening to see if that works.

I hope this helps. Let me know how it goes.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

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AdamPandora
Community Manager
Community Manager

@Jose2758 Nice to see you around the community.

Is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.

If the icon is not highlighted, try downloading the content again and keep the app in the foreground while your offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, please try downloading a single track for offline listening to see if that works.

I hope this helps. Let me know how it goes.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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