Pandora hijacks bluetooth

[Lynn7531]

I kept having headphone issues on two different android devices. I blamed the headphones, but I tried other heads phones and they too had the problem. My Bluetooth kept connecting and disconnecting continuously every 3 seconds. It was unusable by and device. After playing around I found that the issue was caused by the Pandora android app. It seemed to corrupt my Bluetooth service and even doing a force stop on the app didn't help. I had to uninstall Pandora and factory reset my network and Bluetooth settings.  If I later installed the Pandora app and use it again, the problem came back- my Bluetooth becomes unusable. I liked using the Pandora app, but now I'm forced to use Pandora through my android browser with the use-as-desktop setting turned on.  This problem is seen on two completely different devices running different versions of android. Is there a fix coming for this problem?

[AdamPandora]

@Lynn7531 Sorry for any trouble.

Thanks for sharing such a detailed description of what you’re experiencing — that definitely sounds frustrating, especially given that it’s happening across multiple devices.

To help us better understand and investigate this, could you provide a bit more detail about your setup?

Specifically:

• The make and model of both Android devices affected

• The Android OS versions on each device

• The Pandora app version you were using when the issue occurred

• The make and model of your Bluetooth headphones

Additionally, can you please provide more details around what you are experiencing? 

• Does the Bluetooth disconnect happen only when Pandora is installed, or only when it’s actively running or streaming

• Does the issue start immediately after installing Pandora, or only after a certain action (e.g., starting playback, switching tracks, background playback)

• Are you only experiencing this issue with Pandora? Have you been able to replicate this when using any other app(s)?

We appreciate you taking the time to report it.

[VKnight]

Yes!!!! I'm having the exact same issue!!!!

It's so aggravating!!! I have spent years!!! Perfecting my pandora playlists! 

Moderator Edit: Format

[AdamPandora]

@VKnight Sorry to hear you are also experiencing this issue with bluetooth.

Can you please do me a favor and reply back with the information I asked in my message here?

Once that information is provided, I am happy to help look into this further.

Thank you for working with me on this.

[jsunderman]

Hello Adam,

I am having the exact same issue on my Lenovo Tablet -- my Samsung Flip 5 works just fine with the same headphones.

Requested information:

Lenovo Idea Tab - TB336FU

Software Version - Lenovo ZUI 17.0.10.457

Android Version - 15

Pandora - version 2601.1 (Android Tuner 26011022)

Bose Quiet Comfort Headphones - Software up to date

The headphones work fine with any other application on the tablet - Netflick, Amazon Video, Chrome - But when I launch Pandora after a few minutes the headphones will start disconnecting, reconnecting. I think if I am in offline mode (on an airplane) it is more immediate. 

The issue happens if the music is playing or paused - I have tried various setting changes in Pandora (music quality etc) and no change in the behavior. 

The same headphones, android version and current Pandora version on my Samsung Flip 5 cell phone - works as expected.  

Let me know if I can provide any additional information.

Jack 

[AdamPandora]

Thanks for providing me with that information, @jsunderman.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps here: Troubleshooting for Android Devices

If you are able to reproduce this issue after completing the troubleshooting steps, please reply back here and let me know.

I appreciate you working with me on this.