cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Playback suddenly stops

Sc89
Local Performer
I'm having a problem with my Pandora. I open the app, pick a song, as it's playing about a minute into the song it will suddenly stop playing the current song. And when I go back in the app it's restarting and a new song comes on. I have tried different playlists and logging out and back in. Same problem. mod edit: changing title for clarity
Labels (1)
27 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @bradwanda1. 👋

Sorry to hear that you're having trouble listening to Pandora.

Looks like you're posting on the Android section of the Community.

If you're having trouble with  your Android device, please try out these steps.

++

If you're having trouble listening to Pandora using your Google Chrome web browser, feel free to run through the standard troubleshooting steps here.

You can also try a different web browser to determine whether this is browser related.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

dtrankina
Local Performer

Song stops after about 30 seconds of playing. I forward to the next song, and the same thing happens. Every song, same thing happens.

 

Moderator Edit: Format

0 Kudos

AdamPandora
Moderator
Moderator

@dtrankina I moved your post to this thread since you are running into a similar issue.

Try running through the troubleshooting steps listed here.

If you continue to experience issues with this, please reply back with the following:

  • Does the app crash? Meaning, you have to reopen the app?
  • Does playback stop? You have to press play again to resume playback?
  • Is there an error message? If so, what does it say?

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

brianm
Local Performer

Resolved, please see below.  Mod can also delete this extra post.

Samsung S8

0 Kudos

brianm
Local Performer

**UPDATE** 

Ensure Pandora is not classified in the "Sleeping Apps" section of your Android device. This fixed my issue, remove Pandora from Sleeping Apps. Running for 10 minutes now. Battery saver mode is enabled to maximum, still with no issues.

AdamPandora
Moderator
Moderator

@brianm Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the Community! 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Dolfanpete
Local Performer

I'm having the same problem.  I have done all the troubleshooting.  I might have to cancel my subscription.  It's irritating 

0 Kudos

AdamPandora
Moderator
Moderator

@Dolfanpete Can you tell me a little bit more about what is happening?

  • Does the app crash? Meaning, you have to reopen the app?
  • Does playback stop? You have to press play again to resume playback?
  • Is there an error message? If so, what does it say?

Additionally, can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos