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Playlist Switches to AutoPlay Unprompted

Ravercat
Underground

Is anyone else having an issue with songs switching in the middle for no reason, over to Autoplay rather than staying in the playlist you're using?

Very annoying and only a recent development, plz let me know if I'm not alone.

 

mod edit: changed title for clarity

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Ravercat
Underground

Seemed like it might have help that out yesterday. But this morning I received the message from Pandora, l"like your internet connection has been lost", and got switched over to a downloaded station in the middle of us all. 99% sure there was no problem with my internet, four bars LTE great coverage on a reliable mobile device.

Also, reading my downloaded tracks is not a great option for a fix. Overall not very premium in my opinion, and that's what I pay for. ☹️

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AlyssaPandora
Moderator
Moderator

Hey, @Ravercat. 👋

Thanks for reporting this issue. I'm sorry to hear that this is happening.

Let's try running through these steps while I have a trace enabled on your Pandora account. The trace will help our engineering team better understand what's happening in case this is a bug that we need to share with them.

++

If the issue persists after running through those steps, would you mind sharing the following details?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ravercat
Underground

Seemed like it might have help that out yesterday. But this morning I received the message from Pandora, l"like your internet connection has been lost", and got switched over to a downloaded station in the middle of us all. 99% sure there was no problem with my internet, four bars LTE great coverage on a reliable mobile device.

Also, reading my downloaded tracks is not a great option for a fix. Overall not very premium in my opinion, and that's what I pay for. ☹️

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AlyssaPandora
Moderator
Moderator

Thanks for the follow up, @Ravercat. I completely understand where you're coming from. I'd like to share your experience / feedback with our engineering team so that they can investigate.

Would you mind providing the requested info from my last message to share?

Let me know, and I can report this on your behalf. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ravercat
Underground

Yep, share with whomever.

Thx

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AlyssaPandora
Moderator
Moderator

@Ravercat Thanks! I've gone ahead and reported this.

Feel free to update this thread if anything else pops up. Appreciate your patience while the engineering team investigates. 🛠

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ravercat
Underground

Hope you got my emails entailing the continuation of the problem. No, "lost your internet connection," message today, but same issue again work the switching...3 times now.

Either I'm alone in this, or it's an unvoiced issue that is contribution to premium users switching to Spotify. Just saying, getting switched off of an hour+ continuous mix after 20 min isn't very premium.

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AlyssaPandora
Moderator
Moderator

@Ravercat Sorry that you're having trouble with this. In the meantime, I created an internal ticket and our engineering team is aware of your issue. 

If you'd like to share the requested device information, I can add these details to the ticket as well.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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