cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Rotating phone causes screen view to lock

GabeTheFirst
Underground

Whenever I'm using the pandora app, if I rotate my phone, then turn it back vertical, the app will go into a square at the top of my screen, and now it even messes up the player controls half of the time. I mean it's not that annoying, I can still use the notification controls or restart the app, but it's still annoying when I accidentally rotate. It still works on landscape all of the time though.

 

Moderator Edit: Edited title for clarity

Labels (1)
0 Kudos
9 Replies

AdamPandora
Moderator
Moderator

@GabeTheFirst Would it be possible to send us a screen shot/screen-recording of what you are seeing?

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

GabeTheFirst
Underground

7f2a95a.png

 here's a screenshot

0 Kudos

AdamPandora
Moderator
Moderator

Thanks for sending that over, @GabeTheFirst.

I recommend running through the troubleshooting steps listed here:  Troubleshooting for Android Devices

If you continue to experience issues with this, I'd like to report your issue to our engineering team.

Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Does this only happen when an ad is playing? Or is this reproducible at any time?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

GabeTheFirst
Underground

 It is reporduceable all of the time. It's a sprint lg g8 thinq, with android 10, build number is QKQ1.190929.002, sequrity patch level is October 1st 2020, and the pandora version is, 2010.1? Is that what you needed?

0 Kudos

AdamPandora
Moderator
Moderator

@GabeTheFirst I have created a ticket with our engineering team, and provided them with your information.

Thank you for your patience as they take the time to further investigate this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

GabeTheFirst
Underground

Thank you

AdamPandora
Moderator
Moderator

Always happy to help! @GabeTheFirst 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Chep
Local Performer
Pandora on Android can't swipe back to previously-played songs when the phone / app is in a horizontal format.  Please fix this. 
0 Kudos

TannerPandora
Moderator
Moderator

Hi @Chep! Thanks for posting. 

I moved your message from Feature Request to an existing post that sounds very similar to what you're experiencing: Rotating phone causes screen view to lock

I'd like to add your info to our ticket for this. Can you let me know the following:

Can you send over a bit more info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
0 Kudos