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Samsung Galaxy Watch 4: "Session Timed Out" Error

Chris86
Local Performer

I have version w2.1 updated on July 6,2017 Installed on my galaxy watch 4 and I am experiencing this issue.

 

mod edit: changed title for clarity

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Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Chris86. 👋

Thanks for the update, and for your patience while I checked in with our device team about this.

It sounds like your Samsung Galaxy Watch 4 is on WearOS 3. At this time, Pandora does not support Wear OS 3. While you may be able to utilize the Pandora app on your watch, we can not predict the behavior you'll experience and you may find that it does not function as well as other devices.

In the meantime, I've passed along your feedback to our engineering team on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hi there, @Chris86. 👋

Thanks for the update, and for your patience while I checked in with our device team about this.

It sounds like your Samsung Galaxy Watch 4 is on WearOS 3. At this time, Pandora does not support Wear OS 3. While you may be able to utilize the Pandora app on your watch, we can not predict the behavior you'll experience and you may find that it does not function as well as other devices.

In the meantime, I've passed along your feedback to our engineering team on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Plecorich
Local Performer

I have installed Pandora on my watch4 but now it says "complete setup details on phone" but when I go to the link it just says session timed out. What am I doing wrong?

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AlyssaPandora
Moderator
Moderator

Hey there, @Plecorich. 👋

Are you receiving this error message on your Android device?

Or, are you seeing the error message on your Samsung Galaxy Watch 4?

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Plecorich
Local Performer

The error is coming up on my Samsung galaxy phone. 

On my Android phone

mod edit: format
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AlyssaPandora
Moderator
Moderator

Thanks for letting me know, @Plecorich

Let's try running through these steps for your Samsung Galaxy phone: Android Troubleshooting

Feel free to keep me updated on how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Plecorich
Local Performer

How do I update the Pandora app on my watch?

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Plecorich
Local Performer

I do not have any issues listening to Pandora through my phone. It is only when I am trying to listen to pandora through my watch

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AlyssaPandora
Moderator
Moderator

@Plecorich Thanks for the update, and for your patience while I checked in with our device team about this.

Please check out the accepted solution for this thread here. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ildonreddin
Local Performer

I have this same problem here months later. When will it be supported?

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AlyssaPandora
Moderator
Moderator

Hi, @Ildonreddin. 👋

I completely understand where you're coming from.

Any new product features would be posted here: Product Highlights

Pandora does not support Wear OS 3. In the meantime, you may be interested in upvoting this existing feature idea: Standalone Samsung Galaxy Watch App

To upvote feature suggestions, click on the 💙icon next to the title of the request.

Hope to see you around the community space more often. 🎧

 
Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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