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Samsung Galaxy Watch 4: "Session Timed Out" Error

Chris86
Local Performer

I have version w2.1 updated on July 6,2017 Installed on my galaxy watch 4 and I am experiencing this issue.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Chris86. 👋

I moved this over to a new thread as you're using your Samsung Galaxy Watch when this error message pops up.

First, update the Pandora app on your watch to ensure you are on the latest version.

Then, try listening to Pandora from your watch again. If the issue continues, please proceed with the following steps to uninstall and reinstall the app on your watch:

  1. Press the power button to find and open the Google Play store.
  2. Next, swipe down on the watch face from top to bottom. This will bring up a menu drawer.
  3. Select My Apps.
  4. Choose Pandora, and then scroll to the bottom and select Uninstall.

Once that's done, reinstall the Pandora app on your watch through the Google Play store, and open it to initiate the setup process. 

Please note: You'll also need to have your phone present in order to complete the setup process. 🎧

Alyssa | Community Moderator

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Plecorich
Local Performer

I have installed Pandora on my watch4 but now it says "complete setup details on phone" but when I go to the link it just says session timed out. What am I doing wrong?

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AlyssaPandora
Moderator
Moderator

Hey there, @Plecorich. 👋

Are you receiving this error message on your Android device?

Or, are you seeing the error message on your Samsung Galaxy Watch 4?

Let me know.

Alyssa | Community Moderator

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Plecorich
Local Performer

The error is coming up on my Samsung galaxy phone. 

On my Android phone

mod edit: format
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AlyssaPandora
Moderator
Moderator

Thanks for letting me know, @Plecorich

Let's try running through these steps for your Samsung Galaxy phone: Android Troubleshooting

Feel free to keep me updated on how it goes. 🎧

Alyssa | Community Moderator

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Plecorich
Local Performer

How do I update the Pandora app on my watch?

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Plecorich
Local Performer

I do not have any issues listening to Pandora through my phone. It is only when I am trying to listen to pandora through my watch

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AlyssaPandora
Moderator
Moderator

@Plecorich Thanks for the update, and for your patience while I checked in with our device team about this.

It sounds like your Samsung Galaxy Watch 4 is on WearOS 3. At this time, Pandora does not support Wear OS 3. While you may be able to utilize the Pandora app on your watch, we can not predict the behavior you'll experience and you may find that it does not function as well as other devices.

In the meantime, I've passed along your feedback to our engineering team on your behalf. 🎧

Alyssa | Community Moderator

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