Trouble Listening

[Bwaller620]

My free subscription isn't working. How can I fix it

mod edit: changed title for clarity

[AlyssaPandora]

Hi, @Bwaller620. 👋

Sounds like you're having trouble listening. You should be able to listen to Pandora whether you have a free or paid account.

Could you tell me a bit more about what is happening?

Are you receiving any error messages? If so, what exactly does it say?

Let me know, and I can follow up with you. 🎧

[Bwaller620]

Im having trouble with my free plus subscription. Can you please help me

[AdamPandora]

@Bwaller620 We're happy to help, but we'll need some additional information from you first.

Could you tell me a bit more about what you are running into trouble with?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Thanks for working with us on this. 🤝