cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to remove album from downloads

TomGorr
Local Performer

Having the same problem. I go to a particular song, tap the 3 dots and the options appear showing the song I am trying to remove is still downloaded. Tapping the "download" dot causes a prompt at the bottom of the screen saying "song removed from downloads" but it's not. The green download arrow is still visible and the song is still coming up in my random play lists. Have tried opening and closing the app multiple times and this is the only artist and set of songs that I've had this problem with.

Here are screenshots of the issue I am having. Following all the steps to remove the download and it will not remove... And yes I've opened and closed the app completely several times from both my phone and my desktop.

Screenshot_20210906-153559.png

Screenshot_20210906-153605.png

Screenshot_20210906-153613.png

Screenshot_20210906-153620.png

 in order from top to bottom. 

Select song to remove, click white (active) downloaded dot, get message that it has been removed, still there.

Would just like to delete the entire album! Have tried multiple methods and this is the only one that will not allow me to undownload or delete it!

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
3 Replies

AdamPandora
Moderator
Moderator

@TomGorr I moved your post over to the Android space.

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

Once that is complete, please try removing that album from your downloads again.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

TomGorr
Local Performer
As stated in my original post (that you sent a scolding for and removed), the issue is NOT Android exclusive.
I have the same issue when trying to delete from the Windows desktop.
0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @TomGorr. 👋

Thanks so much for reporting this. 

We've enabled a trace on your Pandora account to better understand what's happening and to share with our engineering team. If you haven't already, I would still try refreshing the app on your Android device to see if this helps save the changes you're making: Android Troubleshooting

You also mentioned experiencing the same issue on your Pandora for Windows 10 Desktop app. Let's try resetting your app data to see if this helps reflect the changes as well. Please keep in mind, you won't be able to download using the desktop app - this is only a feature of mobile. However, you can collect albums / songs to listen to. Based on your message, it sounds like the album is still showing up as a collected album when you view My Collection on this particular computer device.

To reset the app:

  • Open the Help menu.
  • Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help followed by Reset App Data.

++

If the issue persists, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Android:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Desktop App:

  1. Make and model of your device:
  2. Mode: Desktop or Tablet?
  3. Network (Wi-Fi or 3G/4G/LTE):
  4. Pandora version (under Pandora Settings on the bottom left):
  5. Windows version & build:

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport