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Recently, the My Collection screen has been popping up over the screen of the song I'm listening to. This is an unwanted intrusion, and I would like not to have that "feature."
Even worse, when I'm listening to an album rather than a station, when I get rid of the intruder, I can't get back to the album. So I only get to listen to a few songs.
Lane
@LaneLester Sorry for the trouble.
I recommend running through the troubleshooting steps listed on our help page as it should resolve this issue.
If that doesn't help, can you possibly send us a screen recording of exactly what is happening?
Thanks for your patience with this.
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Thanks for the reply, Adam. I went through all of the steps on the troubleshooting page you linked. Regretfully, the My Collection page still pops up occasionally as described in my first post. I have attached a screenshot.
Lane
Hey, @LaneLester. 👋
Thanks for sharing that screenshot and for running through the troubleshooting steps that @AdamPandora sent over.
Would you mind providing more details about your specific device?
Are you connected to Wi-Fi or cellular data when this is happening?
Thanks for your help with this!
Oh, no.! Alyssa, I replied to your post with all the info you requested, and now I don't see any post. I failed to save it local copy of the post, so I may have to do the work again of finding all that stuff.
Lane
Here we go again <smile> :
Model: Samsung Galaxy Tab S3
Carrier: WIFI only
Android version (Settings: 9
Build number (Settings: 104.218.54.211
Android Security Patch Levels: August 1, 2019
Pandora version: 2002.2
Are you connected to Wi-Fi or cellular data when this is happening?
Only wifi available on this tablet.
Lane
@LaneLester Thanks so much for sharing this info - I'll report this to our engineering team from my end.
Appreciate your patience while they look into this!
Alyssa, in the email about your like were instructions about notifications. I turned some of them off. Maybe the pop-up notification being off will eliminate the problem, since the My Collection screen does pop up!
Lane