Automotive: Bluetooth drops whenever an ad plays

[Nagash]

Been happening a lot lately. When an ad plays, I completely lose bluetooth. The screen in my car even stops showing the BT symbol, and automatically switches itself back to FM radio. When the symbol comes back, I can hit media to go back to BT audio, but it plays less than 0.25 seconds of the ad before dropping again. Some ads don't cause it, most do. I've also had the same issue when trying to listen to songs on demand, and podcasts do it pretty often, too. This happens in my car, I haven't tested with other BT devices. I can try to find one when I get home, I guess. I'll update this when I test that.

For weeks, I've just been driving with my phone in the cupholder and hitting "play" on my phone to complete the ad w/o switching back to BT audio and then switching back once I assume enough time has passed.

Moderator Edit: Merged posts

[TannerPandora]

Hi @Nagash!

Welcome to the community! Thanks for sharing these details, and sorry to hear you're running into trouble while listening in your car.

Testing with another Bluetooth device when you get a chance would be helpful to narrow down whether this is vehicle-specific or happening across all Bluetooth outputs. Alternatively, if your car supports a USB connection, please give that a try as well.

In the meantime, I've enabled a trace on your account to help with the investigation. While the trace is enabled, please complete the steps below and continue to use Pandora as you normally would. Please note that once these steps are completed, you'll be logged out of Pandora and will need to sign back in afterward.

1. Open your device Settings
2. Tap Apps
3. Scroll down and select Pandora
4. Tap Storage
5. On the storage details page, tap Clear Data

Could you also provide the following details about your mobile device and vehicle?

• Phone model + OS version
• Pandora app version
• Car make/model/year

Thanks so much for your help!

[Nagash]

I completed those steps.

The car is a 2013 Hyundai Elantra

The phone is a TCL 50 XL NXTPaper 5G running Android version 15

The app is running version 2604.1

I still haven't tested with another device, yet. 

[TannerPandora]

Thanks for completing those steps, @Nagash! Please use Pandora as you normally would, the next time you run into trouble, let me know the date and approximate time, please include time zone, and I'll have a look. 

One thing I missed to ask yesterday, are you connected to an in car WiFi or are you using your mobile's cellular network?

Thanks again!