Cadillac Troubleshooting

[Bobbyglenn1]

I have lost Pandora signal in my Cadillac Escalade, enjoyed 4 years.  Need assistance to login again, Technical Support hasn't been helpful 2 attempts to resolve.

Yes only application listened to in my Auto for years.Application has failed & Technical Support hasn't helped me to satisfaction.  -Bobby

Moderator Edit: Personal Information

[TannerPandora]

Hi @Bobbyglenn1 

Thanks for visiting the Pandora Community!

I’ve moved your posts to our Automotive board and created a new thread, since you mentioned experiencing this issue in your Cadillac.

As a quick reminder, please avoid sharing personal information such as phone numbers, full names, or addresses on the Community. This is a public forum, and that information can be viewed by others.

I’m happy to help take a closer look at what may be happening. When you mention losing your “Pandora signal” in your Cadillac, could you tell me a bit more about what you’re experiencing?

• Do you see an error message? If so, what does it say exactly?

• Does playback fail to start, or does it begin and then stop?

Thanks in advance for any additional details you can share, they’ll help me better understand what’s going on