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Pandora bluetooth on BMW fails when car wifi connected

PaulZam
Local Performer

Pandora works fine on my 2021 BMW X3 using bluetooth, as long as my phone has either (a) a wifi connection to the internet (like my home), or (b) wifi turned off -- in which case Pandora gets the music over the cell phone network.  The problem arises when my phone wifi connects to my car, which is required to use any Apple CarPlay functionality.  (Note:  I am not using Car Play.  I'm using the BMW app.)  It appears that Pandora continues trying to get music from the wifi connection, and does not switch to cellular when it can't get any data, since obviously the car is not connected to the internet.  I suppose I can deny Pandora access to the local network in settings, but that means I'll be using cell service to listen to Pandora at home which seems like a bad solution.  Any ideas?

Paul A Zamecnik
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1 Solution

Accepted Solutions

PaulZam
Local Performer

Yes, my car has an integrated hotspot available.  It requires a separate subscription for service, which I'm not paying for.  But if I use it (i.e., taking advantage of the free trial), then everything works. 

Note that the phone can connect to the car wifi separate from the hot spot (i.e., I have 2 separate check boxes -- one for wifi connection, and one for the hot spot).  But all this probably doesn't matter, as I figured out the problem and it has nothing to do with the hot spot.

First, let me recap the situation.  Whenever the iPhone was connected to the car via wifi, the phone stopped being able to access the internet (hence Pandora stopped, but additionally a browser wouldn't work -- there was no internet connection).  What should have happened is that the phone should access the internet via the cell network if wifi doesn't have internet access -- as with this situation.  Note that wifi is required for Apple CarPlay, but the wifi connection itself cannot access the internet unless you pay a subscription fee to enable the BMW hot spot -- which shouldn't be required.  So the problem was the phone not using cell service to get to the internet.  

After trying lots of solutions, the one that worked was resetting the phone's network connections by going to settings / general / reset / reset network settings.  Note that simply cycling the phone (turning it off and on) was not sufficient -- I had to reset the network. I don't know exactly what this did or how it fixed the problem, but it worked!  Note that this also resets the name of your phone, and you'll have to re-establish some logins, but it's worth it to solve the problem.

 

Paul A Zamecnik

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4 Replies

TannerPandora
Moderator
Moderator

Hi @PaulZam! Thanks for posting. 

Just to clarify, your BMW has an integrated hotspot available, and your iPhone is connecting to this hotspot automatically? 

When you listen to Pandora in your car are you using the iDrive integration or connected via Bluetooth on your phone?

Can you let me know the generation of your iPhone and the current Pandora version?


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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PaulZam
Local Performer

Yes, my car has an integrated hotspot available.  It requires a separate subscription for service, which I'm not paying for.  But if I use it (i.e., taking advantage of the free trial), then everything works. 

Note that the phone can connect to the car wifi separate from the hot spot (i.e., I have 2 separate check boxes -- one for wifi connection, and one for the hot spot).  But all this probably doesn't matter, as I figured out the problem and it has nothing to do with the hot spot.

First, let me recap the situation.  Whenever the iPhone was connected to the car via wifi, the phone stopped being able to access the internet (hence Pandora stopped, but additionally a browser wouldn't work -- there was no internet connection).  What should have happened is that the phone should access the internet via the cell network if wifi doesn't have internet access -- as with this situation.  Note that wifi is required for Apple CarPlay, but the wifi connection itself cannot access the internet unless you pay a subscription fee to enable the BMW hot spot -- which shouldn't be required.  So the problem was the phone not using cell service to get to the internet.  

After trying lots of solutions, the one that worked was resetting the phone's network connections by going to settings / general / reset / reset network settings.  Note that simply cycling the phone (turning it off and on) was not sufficient -- I had to reset the network. I don't know exactly what this did or how it fixed the problem, but it worked!  Note that this also resets the name of your phone, and you'll have to re-establish some logins, but it's worth it to solve the problem.

 

Paul A Zamecnik

TannerPandora
Moderator
Moderator

Thanks for following up @PaulZam! I'm glad you were able to find a solution and thanks for sharing that here. 

I've accepted your post as the solution. I hope to see you around community more.  🙂


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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jpsilk
Local Performer

that worked, reset the network on the phone, in fact my other wifi hotspots came back on without difficulty as well, thank you