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Ad Blocker Error with a Paid Subscription

Bulldogg43
Local Performer

can not find ad blocker

Labels (2)
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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Bulldogg43. 👋

It sounds like you're triggering a complimentary session of Pandora Premium in order to listen to on-demand content, however, you are subscribed to Plus (ad-free).

Here's more info about Premium sessions:

  • These complimentary sessions are supported by advertisements, so you'll need to disable your ad blocker to watch the ad and start your Premium listening experience. 
  • If you'd like to avoid this message in the future, just select the Start Station button to the left of the play button.
  • If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.
  • To learn more about Premium and these complimentary sessions please check out this article: Premium Sessions

Rest assured your account will return to your regular service automatically when the session expires, and you won't be charged any Premium fees. 


++

Allowlist Pandora:

To allow ads on our site, if you'd like to use Premium sessions, you’ll need to “allowlist” Pandora.

Note: you can do so without turning off your ad-blocker completely. You can find out more information here: How to Allowlist Pandora with your Ad Blocker

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Bulldogg43. 👋

It sounds like you're triggering a complimentary session of Pandora Premium in order to listen to on-demand content, however, you are subscribed to Plus (ad-free).

Here's more info about Premium sessions:

  • These complimentary sessions are supported by advertisements, so you'll need to disable your ad blocker to watch the ad and start your Premium listening experience. 
  • If you'd like to avoid this message in the future, just select the Start Station button to the left of the play button.
  • If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Premium subscribers can listen on-demand, you will either see an ad for Premium, or be prompted to watch a video ad to unlock a complimentary session of Premium.
  • To learn more about Premium and these complimentary sessions please check out this article: Premium Sessions

Rest assured your account will return to your regular service automatically when the session expires, and you won't be charged any Premium fees. 


++

Allowlist Pandora:

To allow ads on our site, if you'd like to use Premium sessions, you’ll need to “allowlist” Pandora.

Note: you can do so without turning off your ad-blocker completely. You can find out more information here: How to Allowlist Pandora with your Ad Blocker

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

0 Kudos

dianesmith1
Local Performer

I have paid for ad free pandora. Now it won" play at all, something about using an ad blocker, What is going on? I would like to listen to my music.

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AlyssaPandora
Moderator
Moderator

Hi there, @dianesmith1. 👋

Thanks so much for posting about this. 

I would recommend checking out the accepted solution for this thread here.

It looks like you're triggering a complimentary session of Pandora Premium in order to listen to on-demand content, however, you are subscribed to Plus. 

You can find out more about how free Premium sessions work here: Premium Sessions

++

Allowlist Pandora:

To allow ads on our site, if you'd like to use Premium sessions, you’ll need to “allowlist” Pandora.

Note: you can do so without turning off your ad-blocker completely. You can find out more information here: How to Allowlist Pandora with your Ad Blocker

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos