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Ad Blocker False-Positive after Restart

BWilliamsCS
Underground

Pandora Support Crew, Please Note: I have read the solution posed in this thread, but I believe this is a new, separate issue. Please do not move this post under that one simply because they have similar subjects.

Frankly, it doesn't impact me much; this is more of a bug report than a request for help.

However, when I:

  1. Pause Pandora (Chrome browser version 85.0.4183.121)
  2. Put my computer to sleep
  3. Leave and come back many hours later (~16)

My Pandora tab tells me to disable ad blockers. This never happens otherwise, and refreshing the page is sufficient to resume listening. I strongly suspect this was introduced by a recent software update, either for Chrome or Pandora's web platform, and would best be addressed by a code change.

 

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @BWilliamsCS! Thanks for posting.

Can you please do me a favor and take a full screenshot of your computer screen the next time Pandora pops up with this notification. If you need help with this let me know. 

Also, can you check to see if Chrome has an update?

Thanks for the help!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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9 Replies

TannerPandora
Moderator
Moderator

Hi @BWilliamsCS! Thanks for posting.

Can you please do me a favor and take a full screenshot of your computer screen the next time Pandora pops up with this notification. If you need help with this let me know. 

Also, can you check to see if Chrome has an update?

Thanks for the help!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

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BWilliamsCS
Underground

@TannerPandora, Chrome updated to 86.0.4240.75 in the meantime. This morning when I returned, I didn't run into the issue - but also hit my keyboard's "play/resume media" button rather than opening the actual tab to click play. It could be that the problem is fixed, or it could be that only certain circumstances cause it... I'll try again tomorrow and follow up.

AlyssaPandora
Moderator
Moderator

Sounds good, @BWilliamsCS.

Please keep us updated on this thread! 👍

Alyssa | Community Moderator

Let's talk music in Community Chat

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BWilliamsCS
Underground

Whoops! I did it again. I'll put a sticky note on my monitor to remind myself to try to replicate instead of jamming the play button.

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BWilliamsCS
Underground

@TannerPandora @AlyssaPandora,

Today, after a shorter break, I re-encountered the issue. Screenshot pasted below.

  1. So it seems this only happens if I visit the tab BEFORE using my keyboard's "play" button.
  2. Bizarrely, when I used the keyboard play button once this pop showed, the ad that is visible in the background continued playing until the end, where nothing more played. I suppose that was just locally stored content?
  3. Clicking OK hides the pop-up, and clicking the play button shows it again. I assume this is correct for truly ad-blocked situations.
  4. Refreshing the page clears the issue - this bug report now has a theme song: Roundtable Rival by Lindsey Stirling! So something is probably getting jarred by the network pause/resume?

Let me know if you need more info. I'm guessing I'll be able to reproduce it once a twice a day

BWilliamsCS_0-1602603923799.png

 

AlyssaPandora
Moderator
Moderator

Thanks so much for sharing that information, and the screenshot, @BWilliamsCS.

We've passed this information along to the appropriate party for further review. Any updates we receive will be posted in this thread.

While we're investigating, a temporary solution could be using the Pandora Desktop app instead. You can find out more information about it here.

We appreciate your patience during this process! 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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lindas0102
Local Performer

I use the desktop app and encounter this after my computer is asleep.  I clear the notification, however on my end pandora buffers and never recovers.  I have to restart my computer as just closing pandora does not work.

 

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dkvacman
Local Performer

I have experienced the same issue: Pause Pandora (Chrome Browser) / Computer Sleep Mode / Return 12+ hours later / Pandora Ad Blocker pop-up appears. I clicked on the "Show Me How" to change my ad blocking settings and it went to a generic Pandora home page. I had to type "ad blocker" into the search function.

I don't see a solution from Pandora in this thread form October 2020?

Really enjoy Pandora. Thanks.

 

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AlyssaPandora
Moderator
Moderator

Hi, @lindas0102 @dkvacman. 👋

Thanks so much for sharing your experience, and sorry to hear that you're having trouble.

It sounds like you're using the desktop app and not a web browser when this happens, @lindas0102. I would recommend running through the troubleshooting steps for your Pandora Desktop app here: Pandora Desktop App Troubleshooting 

Let me know if the issue persists. 

++

@dkvacman Thanks for your feedback about that pop up message. I will share this with the appropriate team on your behalf. 

You mentioned being in sleep mode for an extended amount of time with the Pandora website paused.

  • When this occurs, do you refresh the web page or just attempt to resume playing where you left off?
  • Were you able to allowlist Pandora successfully using the steps here?

In the meantime, I would recommend trying out these steps to see if it helps with the issue you're experiencing: Chrome Troubleshooting

Let me know how it goes, and whether this helps. 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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