Chrome: Sound icon is moving but I can't hear the music

[irmapalafox]

Adam,

I have the same issue. I am using Windows desktop. I see the sound icon is moving but I can't hear the music. The volume is up.

Moderator Edit: Edited title for clarity

[AdamPandora]

@irmapalafox I moved your post over to the Desktop space.

Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[irmapalafox · Accepted solution]

Hi,
I downloaded the app for desktop and I am able to listen now. I was using
google on my desktop with windows.
Thank you

Irma Palafox Yamamoto
Wishing you a blessed day

[AdamPandora]

@irmapalafox Thank you for the update, and I'm happy to hear that resolved the issue for you.

Enjoy the music!

[MickyCee]

Arigato, I will try!

[AlyssaPandora]

Hi, @MickyCee. 👋

Sorry for any trouble you've experienced. A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.

If that doesn't work, try these steps: 

1.  Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

• Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
• Select More Tools and then Clear Browsing Data.
• On this screen, please select All time for the time range, and then click on Clear Data.
• Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

• Again, click the 3 vertical dots in the upper right, and select Settings.
• Scroll down and click Advanced at the bottom.
• Under Privacy and security, click Site Settings.
• Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, Add https://www.pandora.com.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me us know if you continue to run into sound issues. 🎧