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Connectivity

hnewe2006
Underground

When I am listening to a song the screen goes bland on the pandora webcite then I have to go out of the cite then go back in. What should I do?

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3 Replies

LeonPandora
Moderator
Moderator

@hnewe2006 Welcome to Pandora!

Sorry to hear you're having troubles. Could you tell me a bit more about what you're experiencing?
1. Is there are any error message? If so, what does it say?
2. What browser are you using?
3. Have you tried a different browser? Or is it happening on all browsers?
4. Is it only happening when you try to listen a song? Or is it also happening when you listen other content or when you try to log into your account?
5. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

I look forward to hearing back.

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hnewe2006
Underground

I am using Chrome, google.  I log in to get to my music and I will be listening to it and When I go to change it it will turn to a blank screen on pandora. It wont even let me go back to do anything through pandora.

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MariaPandora
Moderator
Moderator

Thanks for explaining.

Can you please try the steps described here: Chrome Troubleshooting?

Let me know how it goes.

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